Ashley Street
Hopewell,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Hybird Truck Dispatcher
RXO Logistics
Richmond, VA
04.2024 - Current
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Monitored driver performance and provided feedback on areas for improvement.
- Resolved any issues or problems that arose during transport operations.
- Provided customer service by responding to inquiries from customers regarding shipments.
Remote Claims Benefit Specialist
CVS/Aetna
Richmond, VA
09.2022 - 04.2024
- Researched discrepancies between submitted insurance claims and policy terms.
- Reviewed insurance policies to determine coverage and eligibility for claims processing.
- Analyzed medical records, laboratory reports, and other documents related to claims processing.
- Collected additional documentation as required by the insurer prior to processing a claim.
Patient Access Representative
VCU Health System
Richmond, VA
02.2013 - 09.2022
- Facilitated communication between patients, staff members, and third party payers.
- Assisted with scheduling outpatient appointments.
- Assisted with preparing daily cash reports for accounting department.
- Scanned documents into electronic medical records system.
Education
High School Diploma -
Highland Springs High School
Highland Springs, VA06-2009
Skills
- Deadline-oriented
- Transportation management systems
- Route planning expertise
- Efficient time management
Timeline
Hybird Truck Dispatcher
RXO Logistics
04.2024 - Current
Remote Claims Benefit Specialist
CVS/Aetna
09.2022 - 04.2024
Patient Access Representative
VCU Health System
02.2013 - 09.2022
High School Diploma -
Highland Springs High School