Tangee Stewart
Kingwood,TX
Summary
Proven leader at Alpha Queen Logistics, adept in advanced problem-solving and efficient time management, significantly enhancing service quality and operational efficiency. Expert in transportation management systems, I excel in route planning and team guidance, achieving streamlined processes and improved customer satisfaction. My approach combines industry knowledge with a focus on impactful results and team development.
Overview
4
4
years of professional experience
Work History
Truck Dispatcher
Alpha Queen Logistics
Kingwood, TX
02.2021 - 08.2024
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Assigned loads to drivers based on customer requirements and availability.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Resolved any issues or problems that arose during transport operations.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
- Maintained records of driver hours worked, rates paid and miles driven per trip.
Customer Service Representative Manager
Alpha Queen Logistics
Kingwood , TX
12.2020 - 08.2024
- Analyzed customer feedback to identify areas for improvement in service quality.
- Resolved escalated customer complaints promptly and professionally.
- Identified process gaps in the existing customer service workflow and proposed solutions for improvement.
- Provided guidance to team members regarding difficult or complex inquiries from customers.
- Maintained up-to-date knowledge of all products, services, pricing plans, promotions, and product updates.
- Monitored customer service team to assess knowledge, tone, and adherence to company policy.
Education
Business Administration And Management
Everest College
Orlando, FL04-2013
Skills
- Deadline-oriented
- Advanced problem solving
- Efficient time management
- Route planning expertise
- Transportation management systems
- Industry-specific software
Certification
Air Brakes, School Bus, Passenger, TWINS (Doubles/Triples),Hazmat and Tanker
MBA and WBE Certification in the City of Houston
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
- Developed highly optimized routes for drivers, reducing delivery times by 60 minutes.
- Accurately reported on drivers' arrival and departure times without a single error in more than 4 years.
Timeline
Truck Dispatcher
Alpha Queen Logistics
02.2021 - 08.2024
Customer Service Representative Manager
Alpha Queen Logistics
12.2020 - 08.2024
Business Administration And Management
Everest College
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