Farhan Farah
Columbus,OH
Summary
Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action. Reliable Dispatcher with two years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills.
Overview
2
2
years of professional experience
Work History
Truck Dispatcher
Farhan Farah
05.2022 - 01.2024
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Coordinated dispatching of 6 drivers to accomplish daily delivery requirements
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated dispatching of six drivers to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Provided training and guidance to new dispatchers.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
Education
DIPLOMA - Human Resources Management
Mount Kenya University
Nairobi,Kenya12.2022
Skills
- Stress Tolerance
- Advanced Problem Solving
- Documentation Management
- Deadline-Oriented
- Freight Rate Negotiation
- Teamwork and Collaboration
- Load Management Proficiency
- Strong Communication Skills
- Trucking Dispatching
- Paperwork Processing
- Decision-Making
Accomplishments
- Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Truck Dispatcher
Farhan Farah
05.2022 - 01.2024
DIPLOMA - Human Resources Management
Mount Kenya University
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