Connie Gruza
BRISTOL
Summary
Detail-oriented Dispatch Coordinator with a proven track record in optimizing delivery routes, enhancing customer relations, and resolving issues swiftly. Ready to contribute to operational efficiency and customer satisfaction.
Results-driven logistics professional with strong communication and advanced problem-solving skills. Experienced in coordinating schedules and ensuring timely deliveries, committed to maintaining high customer service standards and operational excellence.
Experienced with route planning, driver coordination, and communication. Utilizes effective problem-solving techniques to manage and resolve logistical challenges. Strong understanding of regulatory compliance, ensuring operational efficiency and safety.
Overview
23
23
years of professional experience
Work History
Truck Dispatcher
Himco/Waste Connections
Elkhart, IN
05.2025 - 11.2025
- Assisted in coordinating daily truck schedules to optimize delivery routes.
- Communicated with drivers to ensure timely pickups and deliveries.
- Monitored freight status and resolved any shipment issues promptly.
- Utilized dispatch software to track vehicle locations and performance metrics.
- Provided support in maintaining accurate shipping records and documentation.
- Collaborated with team members to improve operational efficiency in dispatching processes.
- Learned industry regulations and safety protocols related to transportation logistics.
- Adapted quickly to changing schedules and unexpected delays in operations.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled and dispatched drivers to locations in Northern Indiana and Southern Michigan.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
Dispatch Coordinator
Indiana Transport/Patrick Ind.
Elkhart, IN
11.2023 - 01.2025
- Coordinated transportation schedules to optimize delivery routes and improve efficiency.
- Communicated with drivers to ensure timely pick-ups and drop-offs across various locations.
- Monitored shipment status and resolved issues to maintain customer satisfaction.
- Utilized dispatch software to track vehicle locations and manage load assignments effectively.
- Collaborated with team members to streamline communication between departments for enhanced operations.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Responded to high volume of phone and email requests to provide logistics information.
Administrative Assistant
UFP Industries
Elkhart, IN
10.2021 - 10.2022
- Coordinated scheduling and meetings for multiple departments, ensuring efficient time management and communication.
- Maintained accurate records and files using electronic document management systems to enhance data retrieval.
- Assisted in preparing reports and presentations by gathering relevant information from various sources.
- Streamlined office procedures to improve workflow efficiency and reduce administrative bottlenecks.
- Managed vendor communications, facilitating timely procurement of office supplies and services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Inbound Dispatcher
G-Diamond Transport
Elkhart, IN
04.2017 - 09.2020
- Coordinated logistics between drivers and clients to ensure timely deliveries.
- Monitored fleet operations using GPS tracking systems for efficient route management.
- Managed communication with drivers, addressing concerns and providing real-time updates.
- Developed scheduling protocols that improved turnaround times for freight movement.
- Collaborated with management to refine dispatch strategies, aligning operations with business objectives.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Operations Manager-Oversize
Star Fleet Trucking
Middlebury, IN
12.2015 - 07.2016
- Streamlined logistics operations, enhancing route efficiency and reducing delivery times.
- Implemented cost-saving measures, optimizing resource allocation across multiple departments.
- Led cross-functional teams in developing operational protocols, improving overall service quality.
- Trained and mentored staff on best practices, fostering a culture of continuous improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Office Manager/Dispatch Manager
Hourglass Transport
Elkhart, IN
02.2010 - 06.2015
- Managed daily office operations, ensuring efficient workflow and coordination among departments.
- Developed and implemented administrative procedures to enhance overall office efficiency.
- Trained and mentored junior staff, fostering a collaborative team environment and improving productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Terminal Manager
Roadmasters Transport
Elkhart, IN
07.2002 - 02.2008
- Oversaw terminal operations, ensuring compliance with safety regulations and efficient workflow management.
- Developed and implemented training programs for staff, enhancing team performance and operational effectiveness.
- Coordinated scheduling of shipments and deliveries, optimizing route planning for cost efficiency.
- Managed inventory levels, ensuring timely replenishment of supplies and reducing delays in service.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Fielded customer complaints and comments and rectified issues.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
Education
High School Diploma -
Frankton High School
Frankton, IN05-1981
Skills
- Strong communication skills
- Freight rate negotiation
- Stress tolerance
- Regulatory compliance
- Geographical awareness
- Effective decision making
- Documentation management
- Dispatch software proficiency
- Advanced problem solving
- Safety protocol
- Route planning expertise
- Customer relations
- Documentation and paperwork
- Oral and written communications
- Relationship building
- Trucking dispatching
- Route planning
- Staff training and development
- Telephone etiquette
- Conflict resolution techniques
- Issue resolution
- Territory management
- Employee management
- Work order entry
- Critical Decision-making
- Load balancing
- Information research
Timeline
Truck Dispatcher
Himco/Waste Connections
05.2025 - 11.2025
Dispatch Coordinator
Indiana Transport/Patrick Ind.
11.2023 - 01.2025
Administrative Assistant
UFP Industries
10.2021 - 10.2022
Inbound Dispatcher
G-Diamond Transport
04.2017 - 09.2020
Operations Manager-Oversize
Star Fleet Trucking
12.2015 - 07.2016
Office Manager/Dispatch Manager
Hourglass Transport
02.2010 - 06.2015
Terminal Manager
Roadmasters Transport
07.2002 - 02.2008
High School Diploma -
Frankton High School