Irina Kornilaeva
Roswell,GA
Summary
Dynamic professional with a proven track record in freight rate negotiation and strong communication, demonstrated at BMX Transport LLS. Excelled in creating efficient delivery schedules, reducing flower wastage at Flower Jazz by repurposing, and enhancing office efficiency at MANOL. Known for exceptional customer service and stress tolerance, ensuring seamless operations and client satisfaction. Offering strong organizational and multitasking skills, eager to learn and develop within logistics and transportation industry. Brings solid foundation in communication and coordination, crucial for effective dispatching. Ready to use and develop route planning and problem-solving skills in any role.
Overview
20
20
years of professional experience
Work History
Truck Dispatcher
BMX Transport LLS
09.2021 - Current
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Scheduled and dispatched drivers to locations.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Communicated with customers to provide delivery updates and resolution.
Flower Designer
Flower Jazz
05.2020 - 09.2021
- Reduced flower wastage by repurposing leftovers creatively into new arrangements or donating them to local organizations when possible.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Designed eye-catching window displays showcasing the latest trends in floristry, driving foot traffic into the store.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Developed strong relationships with clients through excellent communication skills and attentive service, resulting in repeat business.
- Collaborated with event planners to seamlessly integrate floral designs into overall event themes, enhancing visual impact.
Office Assistant
MANOL
02.2005 - 06.2019
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Bachelor of Science - Elementary School Teaching
Ivanovskiy Pedagogicheskiy College
Ivanovo, Russia06-2000
Skills
- Strong communication skills
- Freight rate negotiation
- Stress tolerance
- Regulatory compliance
- Documentation management
- Efficient time management
- Documentation and paperwork
- Customer service
- Computer literacy
- Strong organizational skills
Timeline
Truck Dispatcher
BMX Transport LLS
09.2021 - Current
Flower Designer
Flower Jazz
05.2020 - 09.2021
Office Assistant
MANOL
02.2005 - 06.2019
Bachelor of Science - Elementary School Teaching
Ivanovskiy Pedagogicheskiy College
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