Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Sylvia

Summary

Dynamic and personable Bartender with over 12 years of experience in the restaurant industry delivering exceptional customer service in fast paced bar environments. Adept at mixing, garnishing, and serving drinks to patrons, while ensuring a memorable experience. Skilled in upselling, handling cash and payments, and maintaining a clean and organized bar area. Known for excellent communication, problem solving abilities, and creating a welcoming atmosphere which in turn lead to lasting relationships built with guests. Eager to bring expertise and enthusiasm to a vibrant team.

Overview

11
11
years of professional experience

Work History

Nationally Certified Trainer

Buffalo Wild Wings
02.2018 - Current
  • Managed cash and credit transactions, handled tipping, and accurately processed payments using POS systems.
  • Provided exceptional customer service, building rapport and ensuring a welcoming, friendly atmosphere for guests.
  • Trained and mentored new staff members in company procedures, drink recipes and proper steps of service.
  • Upsold premium spirits and special promotions, increasing overall sales and revenue.
  • Maintained cleanliness and organization of the sports bar, including restocking supplies and ensuring compliance with health and safety standards.
  • Handled customer complaints or issues professionally, ensuring positive resolutions and repeat business.
  • Managed high-volume service during peak hours, ensuring prompt, efficient service with a positive attitude.
  • Ensured compliance with all local liquor laws and regulations, checking IDs, and adhering to responsible alcohol service standards.

Bartender

Pine House Kitchen & Bar
03.2024 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Executive Assistant

DS Financial
12.2018 - 12.2023
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined event planning processes by implementing project management tools and efficient communication strategies.
  • Collaborated with cross-functional teams to ensure seamless execution of events from concept to completion.

Waitress

Newport Creamery
03.2014 - 05.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Bartending License -

RI Professional School of Bartending
Providence, RI
01-2012

High School Diploma -

Mt. Hope High School
Bristol, RI
06-2011

Skills

  • ServSafe Certified exp 12/2026
  • RI Lottery/ Keno Operation
  • Aloha POS Proficient
  • Toast POS Proficient
  • Collaborative mindset
  • Consistently dependable
  • Customer service
  • Strong multitasking

Timeline

Bartender

Pine House Kitchen & Bar
03.2024 - 08.2024

Executive Assistant

DS Financial
12.2018 - 12.2023

Nationally Certified Trainer

Buffalo Wild Wings
02.2018 - Current

Waitress

Newport Creamery
03.2014 - 05.2018

Bartending License -

RI Professional School of Bartending

High School Diploma -

Mt. Hope High School

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