ASHLEY TAFOLLA
Katy,TX
Summary
Detail-oriented professional with good customer service experience. Always ready to learn something new hardworking, reliable, and team-oriented.
Overview
9
9
years of professional experience
Work History
Benefits verification representative
Empower Professionals
Jersey City, New Jersey
07.2025 - Current
- Verified patient benefits using insurance systems and databases to ensure accurate coverage information.
- Collaborated with healthcare providers to gather necessary documentation.
- Communicated eligibility details to patients and healthcare teams, facilitating informed decision-making regarding treatment options.
- Analyzed insurance policies for coverage and limitations.
- Managed confidential patient information in compliance with regulations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed and tracked patient benefit claims, ensuring compliance with established procedures to minimize delays and issues.
- Worked closely with internal teams such as the billing department and utilization management team to resolve any issues related to benefit verifications.
- Performed follow-up calls to verify that insurance companies received requests for authorization of services.
- Responded promptly and accurately to inquiries from patients, healthcare providers, and insurance companies via phone or email.
- Initiated contact with insurance companies to obtain additional information for verification.
- Made outbound calls to follow up with customers on inquiries. to customers regarding their orders, following up on delivery status and payment information.
- Conducted outbound calls to follow up on open cases or pending items.
- Conducted outbound calls to collect past due payments from customers.
- Conducted outbound calls to follow up on membership renewals and payments.
Sales Associate
Lonestar furniture
Houston, TX
02.2022 - 10.2022
- Assisted customers in selecting furniture to meet their needs.
- Maintained store appearance by organizing displays and cleaning furniture.
- Processed customer transactions accurately and efficiently at the register.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
Hugo Boss
Houston
08.2017 - 11.2017
- Maintained store appearance by organizing displays and cleaning furniture.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed customer transactions accurately and efficiently at the register.
Education
Cylakes High-school
Houston, TXSkills
- Insurance verification
- Insurance policy knowledge
- HIPAA compliance
- Attention to detail
- Detail orientation
- Problem solving
- Customer service excellence
- Team collaboration
- Empathy in communication
- Fast learner
Timeline
Benefits verification representative
Empower Professionals
07.2025 - Current
Sales Associate
Lonestar furniture
02.2022 - 10.2022
Sales Associate
Hugo Boss
08.2017 - 11.2017
Cylakes High-school