Ashley Tagger
1665 Nations Trail, Riverdale,GA
Summary
Seasoned Customer Service Expert with over ten years of diverse professional experience. Highly detail-oriented with strong communication skills, organized, self-motivated, and an ambitious learner and leader. Known for thriving in dynamic, diverse, high-pressure environments. Seeking a challenging permanent position that fully utilizes current skills and abilities, with ample opportunities for professional growth.
Overview
12
12
years of professional experience
Work History
Senior Solutions Specialist, Exchange
Cvent
Tysons Corner, VA
01.2024 - Current
- Provides expert guidance on event configuration and best practices for diverse scenarios in Cvent's Passkey, Events, and Event Diagraming
- Trains on new and existing features, supports troubleshoot efforts and other strategic needs to ensure client satisfaction
- Conducts user acceptance testing sessions for new product or service deployments
- Collaborates with product management team members to ensure alignment between customer needs and product features
- Maintains client interaction records and submits sales opportunities while analyzing customer data through Salesforce
Senior Client Success Advisor, Passkey
Cvent
Tysons Corner, VA
07.2022 - 01.2024
- Directed ±40 enterprise level accounts – $100K+ in annual revenue – liaising with key stakeholders to strategize product practice & enhancements, conveying tech intelligence to Cvent Passkey’s Senior Product Specialists & Engineers
- Developed white-glove relationships with 3rd party event buyers managing city-wide events, each contracting over 300K hotel rooms / year
- Led special projects with cross functional teams to develop product roadmaps and enhancement request
- Implemented strategies to improve customer retention rates across multiple channels
- Conducted regular client meetings to review progress towards objectives and discuss potential opportunities for improvement
Strategic Account Manager
Factual Data Midwest
Loveland, CO
10.2020 - 06.2022
- Successfully managed a portfolio of 31 key accounts, consistently surpassing established performance benchmarks
- Enhanced account plans by incorporating shifts in market conditions, customer requirements, and competitor strategies
- Provided consultative recommendations to clients by reviewing account performance and scheduling meetings
- Delivered customized product training tailored to meet customer requirements and implemented effective workflow improvements based on customer suggestions
- Utilized Salesforce to document all account activity and customer interactions
Senior Event Manager
EventSphere LLC
Atlanta, GA
08.2015 - 10.2020
- Project manager responsible for overall production and growth of housing for multiple city-wide events for over 75,000 attendees, assisting clients with site selection and hotel contract negotiations
- Built hotel booking websites using Cvent's Passkey, managing hotel inventory and booking reservations over phone and online
- Handled housing logistics for priority groups for 2020 and 2016 Democratic National Convention
- Led team of four event managers, providing ongoing mentorship through regular one-on-one meetings to develop individual goals
- Acted as liaison to client, hotel, event attendees and exhibitors, offering creative solutions to each entity with the goal to increase housing pickup
- Collaborated with marketing department to assist in developing group campaigns and strategic marketing on behalf of client
Front Office Manager
Holiday Inn and Suites Atlanta Airport North
Atlanta, GA
07.2012 - 08.2015
- Managed all aspects of front office to deliver unique guest experience resulting in hotel ranking within TripAdvisor’s top 20 hotels of 190 for 6 months rolling.
- Developed plans to increase occupancy and ADR through walk-ins and upselling at front desk
- Responded to guest complaints, solicited feedback, and built relationships to drive continuous improvement in guest satisfaction
Education
Bachelor of Arts - Journalism
Clark Atlanta University
AtlantaSkills
- Customer service-driven
- Team leadership and supervision
- Client and guest relations
- Project management
- Detail-oriented
- Team player
- Skilled communicator
- Time management
- Salesforce
- Certified in Cvent's Passkey and Event Diagraming
Timeline
Senior Solutions Specialist, Exchange
Cvent
01.2024 - Current
Senior Client Success Advisor, Passkey
Cvent
07.2022 - 01.2024
Strategic Account Manager
Factual Data Midwest
10.2020 - 06.2022
Senior Event Manager
EventSphere LLC
08.2015 - 10.2020
Front Office Manager
Holiday Inn and Suites Atlanta Airport North
07.2012 - 08.2015
Bachelor of Arts - Journalism
Clark Atlanta University