Ashley Talicska
Tucson,AZ
Summary
Dynamic Client Systems Supervisor with expertise in IT asset management and incident response. Proven ability to oversee operations and train personnel, driving productivity and enhancing service delivery.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Client Systems Supervisor
United States Air Force, USAF
06.2025 - Current
- Oversees the daily task distribution for 27 personnel daily, driving the timely resolution of 5.2K tickets annually.
- Supervised daily operations of a 4-member team that delivers 24/7 communications support for 3K users across a $4.4M secure network.
- Trained over 20 Airmen in Job Qualification requirements, ensuring shop readiness for mission requirements and daily operations.
- Developed training programs for staff, improving operational efficiency and technical skills.
Client Systems Technician
United States Air Force, USAF
05.2019 - 06.2025
- Diagnosed and resolved hardware and software issues for 104 users assigned to the Department of Defense's sole port mortuary.
- Installed, configured, and managed $4 million of technology assets to ensure operational readiness across four locations and five Branches of Service.
- Support 24/7/365 operations and troubleshooting for military communication systems to ensure operational readiness.
Education
Bachelor of Science - Cyber Operations - Defense And Forensics
University of Airzona
Tucson, AZ12-2026
GED -
Community College of The Air Force
Montgomery, AL05-2022
Skills
- IT asset management
- Application support
- Hardware maintenance/troubleshooting
- Software installation
- Technical support
- Device configuration
Certification
- CompTIA Security+
Awards
- Managed critical client support operations during an 80% workforce shortage, successfully completing 401 tasks in 28 days and ensuring uninterrupted service delivery; earned Airman of the Year honors in 2020.
- Identified three critical system issues and coordinated with two organizations to implement an emergency upgrade to a $40,000 server, ensuring operational functionality across 300 devices; recognized as a top performer among 500 personnel and awarded Airman of the Quarter (2020).
Timeline
Client Systems Supervisor
United States Air Force, USAF
06.2025 - Current
Client Systems Technician
United States Air Force, USAF
05.2019 - 06.2025
Bachelor of Science - Cyber Operations - Defense And Forensics
University of Airzona
GED -
Community College of The Air Force