Ashley Tank
Garden City,MI
Summary
At Best Buy, I excelled as an Experience Supervisor, leading a top 10 team in online shipping efficiency and fostering client loyalty through exceptional service. Skilled in CRM software and cross-functional teamwork, I enhanced customer experience strategies and drove team development through tailored coaching, significantly contributing to our collective success.
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Experience Supervisor
Best Buy
Westland, MI
07.2003 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Merchandising warehouse - ordering supplies, tracking truck shipments, keeping up with store to store transfers. Planograms- making sure that all new fixtures and signs are correct.
- Hiring manager- looked over all new applications for open positions. Set up interviews and processed all their onboarding.
- Ordering money and balancing the deposit and registers daily.
- Trainer- front end and customer service associates. Set up daily, weekly and monthly goals for each employee.
- MOD- Assisted with daily manager issues from order's to transactional.
- Assisted with payroll bi weekly
- Lead a top 10 team in online shipping for ups and fedex. Packaged all orders to the set standards ad made sure they were delivered on time.
- Assisted with BIT assessments. Making sure that each week all safety walks were completed and per OSHA standards. Met the criteria for all inventory, merch, and front end operations standards per SOP.
Education
Associate of Arts - Business
School Craft Community
Livonia, MI01.2003
Skills
- CRM software proficiency
- Customer Journey Mapping
- Customer experience strategy
- Cross-Functional Teamwork
- Customer experience management
- Hiring and training- I'9's, W4's, Setting up workday profiles
- Weekly and monthly one on ones for development
- Cash handling
- Solving complex customer issues
- Order handling for the company
Timeline
Experience Supervisor
Best Buy
07.2003 - Current
Associate of Arts - Business
School Craft Community