Marcos Ayala
Pinole,CA
Summary
Proactive Experience Supervisor with extensive background in aligning company objectives with team goals and fostering collaboration. Demonstrated success in client relationship management, team performance evaluations, and cross-functional teamwork. Expert in CRM software, strategic planning, and staff training, bringing strong leadership and problem-solving skills to drive business growth.
Overview
5
5
years of professional experience
Work History
Experience Supervisor
Best Buy
05.2024 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Coached shift leads, guiding their professional growth and enhancing overall skillset of development team.
Verizon Specialist
Best Buy
07.2023 - 05.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Contributed to increased sales with skillful transplanting and propagation of plants for retail display.
Crew Lead
McDonald's
09.2019 - 07.2023
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Education
Associate of Arts - Business Administration And Management
Contra Costa College
San Pablo, CA08-2025
High School Diploma -
De Anza High School
Richmond, CA06-2022
Skills
- CRM software proficiency
- Customer experience strategy
- Cross-Functional Teamwork
- Design leadership
- Time Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
Languages
Spanish
Native or Bilingual
Timeline
Experience Supervisor
Best Buy
05.2024 - Current
Verizon Specialist
Best Buy
07.2023 - 05.2024
Crew Lead
McDonald's
09.2019 - 07.2023
Associate of Arts - Business Administration And Management
Contra Costa College
High School Diploma -
De Anza High School
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