Ashley C Taylor
West Lawn,PA
Summary
Dynamic, results-driven professional with exceptional analytical and problem-solving abilities. Proven expertise in customer service, conflict resolution, and fraud operations, consistently delivering effective solutions in high-pressure environments. Strong commitment to enhancing client satisfaction and operational efficiency through strategic thinking and proactive engagement. Eager to leverage a diverse skill set to contribute to organizational success and drive impactful results.
Overview
7
7
years of professional experience
Work History
Financial Center Supervisor
Fulton Bank
04.2023 - Current
- -Support all aspects of the Financial Center, including individual and team performance, and compliance.
- -Assist the Financial Center Manager in building a high performing team through employee selection, onboarding, coaching and performance management.
- -Participate in off-site networking and community events to build build business relationships
- -Provide ongoing support to customers regarding products, services and account maintenance requests.
- -Payroll (UKG)
- -Manage branch operations and keep the branch on track to meet deadlines to stay compliant with bank regulations.
Senior Fraud Investigator
BMTX Technologies
01.2019 - 02.2023
- -Reviewed reports of suspected fraud to determine need for further investigation Conducted interviews with witnesses and clients
- -Kept current on all agency and state policies, rules, regulations and statutes Worked with law enforcement and credit bureau agencies
- -Monitored and investigated suspicious activity on new and existing customer accounts.
- -Initiated and performed case investigations, documenting suspected fraudulent activity.
- -Analyzed account transactions thoroughly to trace activity and determine action to be taken.
- -Fully documented the activities of each investigation and prepared detailed written reports for use in pursuing criminal and regulatory remedies.
- -Lead in-depth investigations of suspicious financial activities, including suspected efforts to launder money on behalf of criminal enterprises.
- -Disburse and balance recovery fund.
Education
GED -
Skills
- Fraud detection and response
- Proficient in Word and Excel applications
- Team coaching
- Operations management
- Team development
- Document preparation
- Relationship management
- Schedule coordination
- Talent recruitment
- Adaptability and flexibility
- Effective communication
- Active listening
- Reliability
Timeline
Financial Center Supervisor
Fulton Bank
04.2023 - Current
Senior Fraud Investigator
BMTX Technologies
01.2019 - 02.2023