Sofia Antoine
Pensacola,FL
Summary
Accomplished Financial Center Supervisor with a proven track record at Hancock Whitney Bank, excelling in operations management and relationship building. Spearheaded initiatives that enhanced team performance and efficiency, leveraging skills in sales initiatives and excellent communication to exceed service goals. Expert in fostering partnerships and coaching teams to achieve up to 30% increase in customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Center Supervisor
Hancock Whitney Bank
12.2023 - Current
- Implemented policies to improve efficiency and team performance.
- Built and lead high-performance team focused on achieving sales and service goals.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Tracked metrics such as Referrals and productions to stay up to date on operations.
- Developed strategic plans for day-to-day financial operations.
Personal Banker
Wells Fargo Bank, N.A.
12.2015 - 12.2023
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
Teller
Bank of America
06.2013 - 10.2015
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Maintained accurate records of customer transactions in line with bank procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Marathon
Marathon, FL06.2010
Skills
- Sales initiatives
- Work Delegation
- Operations Management
- Portfolio Management
- Relationship Management
- Team coaching
- Partnership Development
- Customer Service
- Excellent Communication
Certification
- SIE Training - November
- CNP - Certified Notary Public
Timeline
Financial Center Supervisor
Hancock Whitney Bank
12.2023 - Current
Personal Banker
Wells Fargo Bank, N.A.
12.2015 - 12.2023
Teller
Bank of America
06.2013 - 10.2015
High School Diploma -
Marathon
- SIE Training - November
- CNP - Certified Notary Public
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