Ashley Taylor
Washington,DC
Summary
Poise and personable customer service professional with 6+ years of experience delivering exceptional support and building strong relationships with customers, vendors, and teams. Skilled in administrative tasks, problem-solving, and workflow coordination, with a proven ability to contribute effectively from day one. Excited to apply customer-focused skills and collaborative experience to support organizational goals and drive team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Representative
Atlantic Union Bank
Glen Allen, VA
10.2024 - 10.2026
- Deliver responsive, high-volume customer support by efficiently resolving inquiries and providing clear, accurate solutions that improve the customer experience.
- Strengthen first-call resolution through strong problem-solving, active listening, and appropriate documenting to ensure service accuracy and continuity.
- Contributed to positive team and service outcomes by consistently meeting performance expectations and maintaining a professional, customer-focused approach.
Customer Service Rep.
Wilson Epes Printing Co. Inc.
Washington, USA
11.2021 - 08.2022
- Enhanced customer experience as the main point of contact for both internal and external clients, utilizing approachable and teachable engagement to assist with any inquiries and conflict resolution, resulting in increasing customer retention.
- Encompassed a dual role, providing exceptional notary services for the District of Columbia, witnessing proper documentation signing, and adhering to legal requirements as a neutral official under oath.
- Managed workplace correspondence with accuracy and attention to detail, ensuring timely response and productivity within departmental workflow.
Cashier
Sodexo Inc. and Affiliated Companies
Washington, USA
06.2019 - 08.2020
- Welcomed and assisted customers by creating an approachable, high-quality-based atmosphere for offered consumable services and merchandise purchases.
- Streamlined management operations by assisting with inventory intake, end of the day cash drawer reconciliation, and daily sales agenda reports.
- Effectively handled client complaints utilizing escalation procedures, improving the quality of timely response and resolve of circumstance
Bank Teller
PNC Financial Services Group, Inc.
Washington, USA
04.2016 - 03.2019
- Displayed a positively approachable demeanor to both prospective and established customers, that provided essential financial well-being inquiry support.
- Utilized POS systems to ensure customer verification accuracy and sensitive data compliance resulting in improved fraud detection measures for various accounting services.
- Awarded by management following randomized Mystery Shop evaluations resulting in satisfactory employee performance, customer service, and standard product sales.
Education
Diploma - General Studies
High Point High School
Beltsville, MD06-2009
Skills
- Adaptability
- Complaint Resolution
- Customer Service
- Documentation and reporting
- Interpersonal Communication
- Openness to feedback
- Service and support
- Teamwork
- Trouble shooting
- Workplace Technology: Microsoft Office Suite, Adobe Acrobat Pro
Certification
Notary Public, 01/01/22, 12/31/27, District of Columbia
Timeline
Call Center Representative
Atlantic Union Bank
10.2024 - 10.2026
Customer Service Rep.
Wilson Epes Printing Co. Inc.
11.2021 - 08.2022
Cashier
Sodexo Inc. and Affiliated Companies
06.2019 - 08.2020
Bank Teller
PNC Financial Services Group, Inc.
04.2016 - 03.2019
Diploma - General Studies
High Point High School