ASHLEY SIXX TEAGUE

• Operate security operations/command center supporting building security, Fire Command, supervisors, property management, and security leadership.
• Monitor CCTV systems and conduct camera playback using Milestone XProtect to review building activity, exterior areas, stairwell doors, and elevator banks.
• Monitor and manage secured building access through C-CURE 9000, including remote door locking/unlocking and access-card activity.
• Coordinate response to elevator entrapments by notifying Schindler technicians, Fire Command, property management, and security leadership.
• Assist with medical emergency response by gathering relevant information and supporting incident documentation for building stakeholders.
• Prepare and distribute email notifications and incident reports with accurate, time-sensitive information.
• Provide customer service and access support at Vanderbilt and Madison lobby desks, including ID and appointment verification.
• Support truck-lift operations and verify incoming and outgoing vehicles using required confirmations.

• Perform patient intake, including demographic, insurance, and medical history verification and documentation in EHR systems.
• Obtain and document vital signs, including blood pressure, temperature, pulse, respirations, and oxygen saturation.
• Assist providers with examinations, diagnostic testing, and minor procedures while maintaining patient comfort and safety.
• Perform specimen collection and testing, including urine, rapid strep, flu, and COVID testing; complete urinalysis and document results.
• Perform and record EKGs using proper lead placement for provider interpretation.
• Perform venipuncture, specimen labeling, handling, and transport in accordance with clinical procedures.
• Conduct DOT and non-DOT drug screenings and maintain chain-of-custody documentation.
• Prepare and sanitize exam rooms and follow infection-control and OSHA standards.
• Provide discharge instructions and reinforce provider care plans; maintain HIPAA compliance and patient confidentiality.
• Support front desk operations by answering phones, scheduling appointments, and assisting with patient flow.

• Conducted employee inspections across multiple NYC sites to verify staffing, appearance, readiness, and compliance with post orders.
• Supported administrative operations, including schedules, write-ups, termination documentation, and personnel files.
• Oversaw more than 50 employees and provided field support to maintain post coverage and operational continuity.
• Responded to call-outs and staffing needs to ensure required posts remained covered.

• Oversaw daily operations and staff performance in a high-volume customer service environment.
• Trained and mentored team members on operational standards, customer service, and best practices.
• Resolved customer concerns professionally and used feedback to improve service experiences.
• Conducted inventory assessments and managed supply levels to support uninterrupted operations.
• Served as opening supervisor, preparing the store and team for daily business operations.

Assisted customers with OTC orders through systems and resolved product availability issues

• Scheduled customer vaccinations and provided accurate service information.
• Used Salesforce functionality and custom objects to support business needs.
• Recommended comparable products when requested items were unavailable while supporting sales goals.

• Supervised and coached a team of more than 10 employees in a high-volume visitor service environment.
• Developed and delivered training to improve employee performance, service consistency, and operational effectiveness.
• Monitored team performance metrics and identified opportunities for process improvement.
• Adapted coaching and support approaches to individual team member needs while maintaining service standards.

• Served more than 200 customers daily while maintaining a high standard of customer service.
• Trained and mentored new associates on customer service, sales techniques, and store procedures.
• Supported visual merchandising and store organization to improve customer engagement.
• Assisted customers with product selection and inquiries, contributing to increased sales performance.