Caitlyn Watson
Ridgeland,MS
Summary
Efficient and experienced FOH Manager with 13 years of experience in the hospitality industry, excelling in customer service, inventory management, and team leadership. Proficient in office management, dental assisting, and restaurant operations. Possess a strong background in administrative tasks, including scheduling, recruitment, and data entry. Skilled in communication, problem-solving, and multitasking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FOH Manager
Georgia Blue
Madison, MS
04.2024 - Current
- Assisted in the management of front-of-house operations, ensuring smooth and efficient service
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high quality standards
- Developed strong relationships with regular customers, resulting in increased customer loyalty and repeat business
- Resolved customer complaints or issues promptly and effectively, ensuring high levels of guest satisfaction
- Created weekly schedules based on projected sales volume to optimize staffing levels during peak hours
- Maintained cleanliness and organization of dining area, ensuring a pleasant atmosphere for guests
- Managed inventory levels for bar supplies, reducing waste and optimizing stock rotation
Office Manager, FOH Manager
Perry's Steakhouse and Grill
Dallas, TX
03.2022 - 03.2024
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
- Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
- Provided administrative support during recruitment processes such as posting job ads or scheduling interviews with candidates
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Resolved customer complaints or issues promptly while maintaining a positive brand image
Server/Bartender
Chimalma Taco Bar
Dallas, TX
09.2022 - 02.2023
Dental Assistant
Little Smiles
Cleveland, MS
02.2021 - 09.2021
- Assisted dentist during dental procedures, ensuring patient comfort and safety
- Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
- Educated patients on proper oral hygiene techniques and provided post-treatment care instructions
- Managed inventory of dental supplies, ordering new materials when needed to maintain adequate stock levels
- Provided chairside assistance to dentists during complex procedures such as root canals or extractions
- Maintained strict adherence to infection control protocols, including proper handling and disposal of hazardous materials
- Collaborated with the front desk staff to ensure smooth patient flow and efficient appointment scheduling
- Supported patients with special needs or anxiety by creating a calm and reassuring environment in the dental office
Waitress/Manager
Uncle Jo's
Cleveland, MS
09.2019 - 09.2021
- Helped to serve 30-100 guests in a shift
- Demonstrated extensive knowledge of all menu items in order to help answer guests questions to the best of my ability and come up with alternative options for customers with certain food restrictions or allergies
- Quickly and effectively resolved any conflict between guests or staff to ensure a pleasant dining and work experience
- Built lasting relationships with customers to create regulars
- Helped to enforce and maintain new policies set in place during Covid-19 to help ensure the safety of all customers and workers
FOH/BOH Member
Pasquales of Cleveland
Cleveland, MS
01.2019 - 06.2020
- Greet customers with a bright demeanor, answer any questions about menu items and pricing
- Take catering orders, reservations and help coordinate with large parties on dates, times and menus
- Ensure proper sanitation was being used, set up for the shift by making sure all stations were stocked and all equipment was running properly
- Check all incoming deliveries for quality and accuracy
- Make orders to ensure quality and customer standards and satisfaction were met, prep for the shift by disposing of any spoiled food, making pizza dough
- Make sure all stations in the kitchen were stocked, routinely sanitized and cleaned all areas of the kitchen and cooler to meet standards
Waitress/Manager
Levee Break Grille
Cleveland, MS
09.2017 - 09.2019
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
Hostess/Server
The Warehouse
Cleveland, MS
01.2015 - 05.2016
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Assisted in coordinating special requests or accommodations for guests with specific needs
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
Skills
- Dentrix
- Medical office experience
- Typing
- Training & development
- Office management
- Dental Assisting
- Food industry
- Leadership
- Multitasking
- Teamwork
- Supervising experience
- Time management
- Communication skills
- Critical thinking
- Pricing
- Customer service
- Team management
- Front desk
- Recruiting
- Office Management
- Documentation review
- Medical Assisting
- Medical Terminology
- Interviewing
- Food safety
- Food service
- Management
- Banquet experience
- Problem solving
- Data entry
- Chairside Assisting
- Sales
- Restaurant experience
- Math
- Catering
- Cashiering
- Hospitality management
- Customer relationship management
- Caregiving
- Computer literacy
- Restaurant management
- Hospitality
- Clerical Experience
- Public speaking
- Clerical experience
- Phone etiquette
- Attention to detail
- Guest services
- Cash handling
- Microsoft word
- Culinary experience
- Relationship Management
- Team Leading
- Computer skills
- Medical imaging
- Administrative Experience
- Relationship management
- Cash register
- Serving
- Customer Relationship Management
Certification
- Driver's license
- Real estate license
Timeline
FOH Manager
Georgia Blue
04.2024 - Current
Server/Bartender
Chimalma Taco Bar
09.2022 - 02.2023
Office Manager, FOH Manager
Perry's Steakhouse and Grill
03.2022 - 03.2024
Dental Assistant
Little Smiles
02.2021 - 09.2021
Waitress/Manager
Uncle Jo's
09.2019 - 09.2021
FOH/BOH Member
Pasquales of Cleveland
01.2019 - 06.2020
Waitress/Manager
Levee Break Grille
09.2017 - 09.2019
Hostess/Server
The Warehouse
01.2015 - 05.2016
- Driver's license
- Real estate license