Hi, I’m
Philippa Ramirez
DeLand,FL
Summary
Practice / Office Management Professional Resourceful and result-driven professional with notable history of driving administrative management acumen process improvement and delivering effective leadership support to streamline clinical activities. Stellar record of optimizing medical facilities, orchestrating goal-oriented meetings, and establishing productive teams as well as environment to achieve strategic objectives. Successful at implementing robust strategies to determine and rectify patient complex issues. Demonstrated success collaborating with key stakeholders, developing P&L statements, onboarding of new staff, maintaining quality standards, conducting in-depth audits, managing medical database, and coordinating detailed clinical research. Expert at rendering compliance with regulations and effective trainings to enhance organizational productivity. Excellent interpersonal and communication skills along with proven ability to build and sustain long-term professional relationships with clients, executive management, and other stakeholders. Authorized to work in the US for any employer
Overview
13
years of professional experience
1
Certification
Work History
Radion Security Services
Office Manager
07.2020 - 05.2025
Job overview
- Create new hire offer letters
- Conducts new hire orientations
- Prepares new-employee file
- Completes Form I-9, verifies I-9 documentation and maintains I-9 files
- Run exclusions, license checks and criminal background checks
- Employment verifications
- Track status of candidates, frequent follow-ups with candidate regarding pending documents
- Assists with processing of terminations
- Assists with recruitment and interview process
- Assist with new hire orientation
- Maintains compliance with federal, state and local employment and benefits laws and regulations
- Works with human resources to advise them of staffing needs, terminations, and other information necessary for the smooth flow of work regarding employees
- Administer Employee Payroll
- Assists in securing staff for absences, leaves, etc., adjusting schedules as required
- Maintains records on vacations, sick leave, leaves of absence, holidays, excused and unexcused absences, and recommends appropriate action
- Assists in administering the uniform policy for the facility
Town Center Family PracticeOrange City, FL
Office Manager
10.2019 - 03.2020
Job overview
- Designed and implemented various office policies as well as procedures by administrating department responsibilities, office, and patient as well as supply order flow. Carried out multiple front desk operations, including patient schedule, registration, and medical records maintenance.
- Determined key areas of improvement by analyzing patient volume, quality care, and staff performance.
- Optimized overall organizational efficiency by executing several operations, including interviews, recruitment, development of medical office team, and coordinate performance reviews.
- Rendered full adherence to government and third party payer requirements.
- Improved business cash flow by governing accounts receivables and payables, billing, collection team, data entry, as well as cash posting.
- Boosted customer satisfaction level by resolving complex queries and developing process improvement to prevent recurrences.
- Maximized sales goals by accomplishing meeting practice and gaining new patients.
CAN Community HealthDaytona Beach, FL
Practice Administrator
10.2017 - 10.2018
Job overview
- Streamlined operational workflow by overseeing day-to-day activities, including appointments schedule, office supplies and precise medical record maintenance of four provider Infectious Disease Clinic.
- Analyzed staff productivity by formulating cohesive performance standards.
- Designed scheduling templates to streamline access flexibility by engaging with providers, while accomplishing corporate RVU targets.
- Rendered full adherence to HIPAA compliance by ensuring clinic site achieve environmental standards.
- Maintained all clinicians onboarding processes, initiating CAQH files for new providers National credentialing files.
- Optimized medical facilities by carrying out various activities, such as recruiting termination, supervision and staff training through collaboration with Talent Acquisition team utilizing HRIS and Workday Performance Management software.
- Maximized operational efficiency and service by coordinating with other corporate departments and external vendors.
- Increased new patient volume and resolved patient queries by designing effective strategies through collaboration with marketing team.
- Contributed to driving informed decision-making by preparing and analyzing profit and loss statements.
- Utilized Microsoft Excel to categorize previous budget reports into a detailed pivot table to develop an improved company financial strategy.
CenteneMaitland, FL
Customer Service Supervisor
02.2017 - 07.2018
Job overview
- Accomplished production and quality standards by establishing and implementing as well as overseeing materials and programs.
- Provided compliance with contractual agreements, State, and Federal regulations by aligning overall processes.
- Demonstrated problem solving expertise by delivering expert-level advisory support to management personnel to identify workflow issues and trends.
- Enabled team to attain goals and objectives by effective hiring, performance management, coaching, and career development.
- Fostered overall productivity and effectiveness by conducting audits and leading company wide process improvements.
- Boosted customer satisfaction level by resolving complex complaints and responding various parties, while serving as complaints coordinator.
- Utilized Excel to form pivot tables enabling me to sort and filter data to measure trends and data extracted from management reports allowing me to analyze and summarize data effectively.
AHFSafety Harbor, FL
Practice Administrator
07.2012 - 07.2016
Job overview
- Played integral role in supervision of administrative operations, delivering leadership direction, resolving patient and front staff issues, while serving as information resource.
- Ensured smooth operational activities by evaluating employee performance and onboarding of new physicians.
- Maintained confidentiality of all patient database, related to healthcare center clinic by analyzing staff performance.
- Enhanced clinical operations capabilities by engaging with RN manager to organize monthly meeting and develop reports in line with case management.
- Maintained Medical Director's hospital credentialing and Provider enrollment.
- Responds to external and internal inquiries regarding provider participation eligibility and criteria, participation status, credentialing, contractual status and provider file updates.
- Maintains the provider file, the Provider Information and electronic provider files with updated provider information during processes, such as credentialing, recredentialing, demographic updates, terminations and all other provider file maintenance activities.
- Worked closely with uninsured patients and enrolled them in Ryan White program based on their eligibility status.
- Minimized customer complaints over 30% by improving patient grievance process through collaboration with client services coordinator.
- Recognized as "Employee of the Year 2013" through demonstration of exceptional performance.
- Attained corporate strategic goals by establishing rapport relations with outside vendors, hospitals, and physicians.
Education
East Berks CollegeUnited Kingdom
Bachelor's degree from Business Management
East Berks CollegeUnited Kingdom
Bachelor's degree from Business Administration
09.1990
Skills
Supervising experience
Microsoft Word
Urgent care
Management
Leadership
Office Management
Interviewing
Medical Coding
Project Management
Lawson HRMS
Planning & Implementation
Talent Acquisition
Performance Management
Schedule Management
Operations management
Medical Billing
Financial Management
Typing
Recruitment & Onboarding
CCM Management
Centricity
Excel Pivot Tables
Event planning
Risk Assessment & Mitigation
Clinical Research
Medical Scheduling
Medical Records
Dentrix Dental Software
Teaching
Data management
QuickBooks
Quality Assurance
CAQH
Workforce Central
ADP Payroll System
Workday
ICD-10 and CPT Coding
Medical Manager
Negotiation
ATS Workforce
Microsoft Office
Budgeting
Dentrix
Sage Software
Benefits Administration
Accounts Receivable
Communication skills
HR Sourcing
Workers' Compensation
ADP
Human Resource Management
Allscripts
Taleo/Kronos eClinicalWorks
PowerPoint
Greenway Software
Leadership Direction
Provider Credentialing
Certification
Six Sigma Yellow Belt
Timeline
Office Manager
Radion Security Services
07.2020 - 05.2025
Office Manager
Town Center Family Practice
10.2019 - 03.2020
Practice Administrator
CAN Community Health
10.2017 - 10.2018
Customer Service Supervisor
Centene
02.2017 - 07.2018
Practice Administrator
AHF
07.2012 - 07.2016
East Berks College
Bachelor's degree from Business Management
East Berks College
Bachelor's degree from Business Administration