Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angelita Marquez

Brighton,CO

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

The Cleaning Authority
Lakewood, CO
12.2013 - Current
  • Filling paperwork
  • Making calls
  • Scheduling
  • Communicated with clients
  • Supervised office staff
  • Managed payroll
  • Maintained office efficiency by organizing operations and procedures
  • Maintained and supervised office operations
  • Maintained office supply inventory
  • Excel Microsoft
  • Sales

House Cleaner

The Cleaning Authority
Lakewood, CO
12.2013 - Current
  • House cleaning
  • Team leader
  • Detail cleaning
  • Customer Service

Education

CNA (E.G) - undefined

Emily Griffith Technical College
Denver, CO
07-2010

12 - undefined

Abraham Lincoln High School
Denver, CO
05-2007

Skills

  • Call center experience
  • QuickBooks
  • Quickbooks
  • Billing issue inquiries
  • Phone call management
  • Data entry
  • Phone etiquette
  • Payroll
  • Typing
  • Sales
  • Improving customer support response time - Customer support response time improved (21-30%)
  • Customer support experience within hospitality industry
  • Residential cleaning
  • Accounting
  • Billing
  • Managing customer accounts
  • Call center agent experience
  • Cleaning
  • Accounts Receivable
  • Team management
  • Email customer support
  • Bookkeeping
  • Organizational skills
  • Financial Report Writing
  • Government agency customer support
  • Word
  • Unloading
  • Human Resources
  • Supervising experience
  • Front desk
  • Management
  • Microsoft Office
  • Moving
  • Google Workspace
  • Live chat
  • Customer support - Customer support experience (11-15 years)
  • Individual consumer customer service
  • In-person customer service
  • Office experience
  • Customer training
  • Order processing
  • Driving
  • Windows
  • Marketing
  • Receptionist
  • Office Management
  • Scheduling
  • Outlook
  • Microsoft Teams
  • Customer service manager experience
  • Customer issue escalation
  • Phone customer support
  • Client services
  • Hospitality
  • Commercial cleaning
  • Managing teams in a customer support role - Largest customer support team managed (16-20 team members)
  • Janitorial experience
  • Customer service
  • Office management

Certification

  • Driver's License
  • Present
  • Non-CDL Class C

Timeline

Office Manager

The Cleaning Authority
12.2013 - Current

House Cleaner

The Cleaning Authority
12.2013 - Current

CNA (E.G) - undefined

Emily Griffith Technical College

12 - undefined

Abraham Lincoln High School
Angelita Marquez