Angelita Marquez
Brighton,CO
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
The Cleaning Authority
Lakewood, CO
12.2013 - Current
- Filling paperwork
- Making calls
- Scheduling
- Communicated with clients
- Supervised office staff
- Managed payroll
- Maintained office efficiency by organizing operations and procedures
- Maintained and supervised office operations
- Maintained office supply inventory
- Excel Microsoft
- Sales
House Cleaner
The Cleaning Authority
Lakewood, CO
12.2013 - Current
- House cleaning
- Team leader
- Detail cleaning
- Customer Service
Education
CNA (E.G) - undefined
Emily Griffith Technical College
Denver, CO07-2010
12 - undefined
Abraham Lincoln High School
Denver, CO05-2007
Skills
- Call center experience
- QuickBooks
- Quickbooks
- Billing issue inquiries
- Phone call management
- Data entry
- Phone etiquette
- Payroll
- Typing
- Sales
- Improving customer support response time - Customer support response time improved (21-30%)
- Customer support experience within hospitality industry
- Residential cleaning
- Accounting
- Billing
- Managing customer accounts
- Call center agent experience
- Cleaning
- Accounts Receivable
- Team management
- Email customer support
- Bookkeeping
- Organizational skills
- Financial Report Writing
- Government agency customer support
- Word
- Unloading
- Human Resources
- Supervising experience
- Front desk
- Management
- Microsoft Office
- Moving
- Google Workspace
- Live chat
- Customer support - Customer support experience (11-15 years)
- Individual consumer customer service
- In-person customer service
- Office experience
- Customer training
- Order processing
- Driving
- Windows
- Marketing
- Receptionist
- Office Management
- Scheduling
- Outlook
- Microsoft Teams
- Customer service manager experience
- Customer issue escalation
- Phone customer support
- Client services
- Hospitality
- Commercial cleaning
- Managing teams in a customer support role - Largest customer support team managed (16-20 team members)
- Janitorial experience
- Customer service
- Office management
Certification
- Driver's License
- Present
- Non-CDL Class C
Timeline
Office Manager
The Cleaning Authority
12.2013 - Current
House Cleaner
The Cleaning Authority
12.2013 - Current
CNA (E.G) - undefined
Emily Griffith Technical College
12 - undefined
Abraham Lincoln High School