Amy Wilkerson
Saint Augustine
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office manager
Hammond Air Conditioning, Inc.
Jacksonville
03.2025 - Current
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval.
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
- Implemented new software systems for project management, resulting in improved team collaboration and productivity
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner
- Reduced paper usage by XX% through the implementation of digital documentation processes
General Manager (GM)
Florida Air Services
Ponte Vedra Beach
03.2014 - 03.2025
- Managed front desk operations, overseeing a team of XX receptionists and ensuring smooth check-in/check-out processes for guests
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
- Implemented new software systems for project management, resulting in improved team collaboration and productivity
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
- Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
- Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
- Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner
- Streamlined the invoice processing system by implementing an automated software solution resulting in a XX% reduction in processing time
- Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
- Improved customer satisfaction ratings by implementing a feedback system that resulted in an increase of XX% positive reviews
- Reduced paper usage by XX% through the implementation of digital documentation processes
- Increased efficiency within the office by introducing new time-tracking software resulting in a XX% decrease in payroll errors
- Spearheaded the transition to a paperless office environment, resulting in significant cost savings and improved sustainability
- Managed the office budget, tracking expenses and identifying areas for cost-saving measures
- Implemented new onboarding procedures that reduced training time by XX% while maintaining high-quality standards
- Coordinated logistics for company events, including venue selection, catering arrangements, and guest accommodations
Administrative Assistant
Steve Chapman's All American air
Saint Augustine
04.2004 - 03.2014
- Managed and maintained accurate filing system for all company documents, ensuring easy retrieval and organization
- Assisted in the coordination of office meetings, including scheduling, preparing agendas, and taking minutes
- Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients
- Performed data entry tasks with a high level of accuracy and attention to detail
- Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitors
- Collaborated with team members on special projects such as event planning or process improvement initiatives
- Prepared reports, presentations, and correspondence using Microsoft Office Suite (Word, Excel, PowerPoint)
- Assisted in the onboarding process for new employees by completing necessary paperwork and setting up workstations
- Managed calendars for multiple executives by scheduling appointments and coordinating meeting logistics
Education
High school diploma - GED
Skills
- Accounts payable
- Escalation handling
- Organizational skills
- Multi-line phone systems
- Buildertrend
- Attention to detail
- QuickBooks
- Payroll
- Front desk
- Account reconciliation
- Office supply management
- Microsoft Office
- Payroll processing
- Office maintenance scheduling
- Text messaging
- Analysis skills
- Productivity software
- Microsoft Excel
- Financial analysis
- CRM system proficiency
- Clerical experience
- Customer service
- Cross-functional communication
- Microsoft Outlook
- Excel data analysis
- Construction administrative experience
- Calendar
- Accounting and finance experience
- Accounting
- Accounts receivable
- Office record organization
- Office management
- Customer issue escalation
- Administrative experience
- Training
- QuickBooks Online
- Dispatching
- Policy & process development
- Customer communication
- Record keeping
- ADP
- Customer satisfaction improvement
- Computer operation
- Ethernet
- HVAC
- Microsoft Word
- Phone call management
- Data entry
- Interpersonal skills
- GPS
- English
- Improving customer support response time
- Office experience
- Managing accounting teams
- Client interaction via phone calls
- Customer relationship building
- Teamwork
- Technical Proficiency
- Phone communication
- Team management
- Multitasking
- Supervising experience
- Antivirus software
- Time management
- Accounting systems
- Microsoft PowerPoint
Certification
Driver's License
Timeline
Office manager
Hammond Air Conditioning, Inc.
03.2025 - Current
General Manager (GM)
Florida Air Services
03.2014 - 03.2025
Administrative Assistant
Steve Chapman's All American air
04.2004 - 03.2014