MUZETTE PAYNE

• Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
• Currently in charge of 8 locations. Visited approximately 3 locations weekly to ensure each location as fully functional and operating effectively.
• Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
• Supported regional locations with turnaround management processes, increasing organization and efficiency to enhance profitability.
• Trained, managed and motivated employees to promote professional skill development.
• Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
• Directly managed team of 8 and oversaw 100 staff total in organizational operations.
• Weekly P&l, AR review with Office Managers from each location.
• Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
• Defined project roadmap to solidify project objectives and milestones.

Customer Service and Patient Care Support

• Conducted staff performance evaluations to monitor progress and recommend professional development plan.
• Ensured team members were trained, developed, and empowered to effectively do their job
• Directed and oversaw office personnel activities.
• Monitored daily operations and implemented changes to ensure highest quality care for each patient
• Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
• Managed office budget to handle inventory
• Held daily huddles with staff to discuss office performance and opportunities for growth.
• Reviewed schedules for efficiency and productivity.
• Post charges and collected receipts, monitoring accounts, verifies insurance eligibility, followed up on insurance claims, submitted write-off and refund request.
• Set performance standards and provided feedback and recognition on job performance.
• Provided office support for multiple sites
• Assisted with AR management for multiple offices within the organization
• Assisted with the interview process for Office Manger for a practice within the organization
• Mentored other Office Mangers in meeting organizational standards.

• Arranged daily staff meetings.
• Managed business for multiple locations
• Elevated customer satisfaction ratings by resolving client and case issues effectively.
• Help morning huddles
• In charge of staff scheduling, including vacation and sick days.
• Created, established, and managed internal office protocols to ensure office efficiency.
• Presented treatment plan to patients.
• Assisted with applying for credit and other financial assistance.
• Hired and trained new office staff to respond to patients needs.
• In charge of patient scheduling
• Manage employee relations and make certain staff have the necessary resources and support
• Completed Marketing tasks to ensure practice growth in multiple locations

• Respond efficiently to patient and doctor needs and inquires
• Ensure the delivery of quality dental care to patients
• Manage patient scheduling and direct patient traffic flow
• Present treatment plans to patients
• Organize and present financial arrangements to patients
• Arrange payment schedules with patients
• Oversee the processing of dental claims
• Coordinate with dental insurance companies to ensure claims are paid
• Train, develop, and performance manage staff to meet performance standards
• Manage employee relations and make certain staff have the necessary resources and support
• Complete administrative functions including bank deposits
• Organized and maintained marketing and promotion initiatives
• Take responsibility for the appearance and functionality of the office

• Maintained and managed appointment schedule for patients, doctors, and technologists
• In charge of any changes being made to daily schedule
• Faxed results and Pathology reports for Radiologists
• New Patient registration, insurance verification, maintaining supplies and ordering of office equipment
• Trained new employees
• Coordinated patient care with other departments
• Coordinated special procedures for Radiologists
• Coordinate responses to patient and physician complaints
• Monitored and managed all front desk staff to assure all departmental policies are being applied to all patient encounters
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• Managed the first floor unit including greeting visitors and responding to telephone and in-person requests for.
• information.
• In charge of scheduling doctor appointments for residents, as well as transportation to and from the facility
• verified the residents insurance information.
• In charge of daily activities for 40 residents

• Scheduling patients
• in charge of submitting school documents for each patient
• answering high call volumes
• collection of co payments, and insurance verification.