ROBERT JACKLIN
Rancho Santa Margarita,CA
Summary
Strategic, results-driven leader with 9+ years of experience scaling multi-unit hospitality and entertainment operations. Proven ability to drive profitability, operational efficiency, and guest experience at scale, managing portfolios exceeding $65M+ in annual revenue and teams of 400+ associates. Expert in new market expansion, KPI optimization, and building high-performing leadership teams.
Overview
2027
2027
years of professional experience
Work History
District Manager of Operations
Lucky Strike Entertainment
11.2023 - Current
- Lead district operations for a $28M, 5-location portfolio within high-volume entertainment brand
- Drove +4% EBITDAR growth and reduced labor by 12% YoY while improving guest experience (GSL)
- Opened 2 new centers, including one with record-breaking company opening volume
- Standardized operational processes to improve service, consistency, and financial performance
- Partner with executive leadership on regional growth, strategy, and performance alignment
- Streamlined operational processes to enhance efficiency and improve service delivery across multiple locations.
Regional Director of Operations
Kijung Hospitality Group
04.2017 - 11.2023
- Oversaw 8 locations generating $65M annually across a fast growing restaurant group
- Increased regional revenue by 26% while reducing operational overhead by 10%
- Recruited and developed 18+ managers, building a strong multi-unit leadership pipeline
- Improved productivity by 23% through labor optimization and forecasting strategies
- Led full implementation of TOAST POS system across all locations
- Developed SOP’s, MIT/associate training systems, inventory management integration, and employee frameworks to scale operations
General Manager
Hennessey's Tavern
Laguna Beach, CA
2013 - 2017
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Implemented cost control measures to optimize budget management and reduce expenses.
- Developed training programs to enhance staff performance and customer service quality.
- Analyzed sales data to identify trends, informing promotional strategies and menu adjustments.
- Collaborated with suppliers to negotiate contracts, improving inventory management and product quality.
Assistant General Manager
Specialty's Bakery
Irvine, CA
2010 - 2013
- Oversaw daily operations and ensured compliance with food safety standards.
- Led cross-functional teams in executing strategic initiatives aligned with business goals.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Implemented cost-saving initiatives that improved operational efficiency across multiple locations.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Education
Associate of Science - Aviation Management
Orange Coast College
Costa Mesa, CA05-2005
Skills
- Multi-Unit Operations
- P&L / EBITDAR Growth
- Guest Experience (GSL)
- Cost Optimization
- New Luxury Center Openings
- NRO’s and Resort Hotel Openings
- Team Development
- Labor Strategy
- Strategic Planning
- Compliance
- Facilities Management
Websites
Timeline
District Manager of Operations
Lucky Strike Entertainment
11.2023 - Current
Regional Director of Operations
Kijung Hospitality Group
04.2017 - 11.2023
General Manager
Hennessey's Tavern
2013 - 2017
Assistant General Manager
Specialty's Bakery
2010 - 2013
Associate of Science - Aviation Management
Orange Coast College
EXECUTIVE VALUE
- Scales multi-unit operations without sacrificing guest experience
- Drives profitability through disciplined labor and cost strategies
- Builds strong leadership pipelines and operational infrastructure
- Executes high-impact openings and growth initiatives