LLAMALIN ORTEGA
Grambling,USA
Summary
Results-oriented leader with over 13 years of experience managing operations, training teams, and ensuring process excellence across multiple locations. Known for the ability to streamline workflows, lead through change, and implement systems that improve efficiency and service. Seeking to apply hands-on operational knowledge and leadership in an administrative or office management position.
Overview
12
12
years of professional experience
Work History
District Trainer of Operations / Store Manager
DOLLAR GENERAL
Ruston, USA
04.2017 - 10.2024
- Promoted to District Trainer of Operations 1 year after exceeding performance benchmarks as a Store Manager.
- Trained newly hired and promoted Store Managers across 20+ locations in operations, compliance, staffing, and systems.
- Created standardized tools and checklists to improve consistency and operational understanding.
- Oversaw onboarding and development plans, improving leadership retention and performance.
- Managed payroll, timekeeping, supply orders, and daily reporting while supporting area leadership.
Market Manager (Multi-Unit Manager)
RADIOSHACK
Monroe, USA
07.2012 - 04.2017
- Advanced from Part-Time Sales Associate to Market Manager in under five years.
- Supervised 10+ store locations, managed Store Managers, set sales and operational goals.
- Handled recruitment, scheduling, inventory, payroll approvals, and team coaching across all units.
- Facilitated compliance audits and implemented performance improvement plans.
- Reduced turnover and improved store-level results by developing future managers from within.
Education
DIPLOMA - General Studies
John F. Kennedy High School
La Palma, California01.2001
Skills
- Office Administration
- Scheduling
- Multi-Unit Operations
- Staff Hiring
- Training
- Development
- Staff Coordination
- Payroll
- Auditing
- Reporting
- SOP Compliance
- Documentation
- Budgeting
- Inventory Control
- Microsoft Office Suite
- Google Workspace
- POS Systems
- Microsoft Word
- Excel
- Outlook
- Google Drive
- ADP
- Regulatory compliance
- Customer service
- Organizational development
- Diversity training
- Data entry
Highlights Achievements
- Trained over 50+ managers on operational leadership and compliance
- Managed multi-unit teams handling over $5M in annual sales
- Designed training tools that improved store opening success rate
- Consistently ranked as top performer across multiple regions
References
- Tracy Crawford (318) 267-7960
- Destiny Johnston (318) 536-9342
Timeline
District Trainer of Operations / Store Manager
DOLLAR GENERAL
04.2017 - 10.2024
Market Manager (Multi-Unit Manager)
RADIOSHACK
07.2012 - 04.2017
DIPLOMA - General Studies
John F. Kennedy High School