Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Hutchens

Binghamton

Summary

Ambitious Restaurant Manager with 6+ years in the industry. Extensive experience in staff development & training, operational efficiency, and creating innovative solutions to food service challenges. Skilled in budget management to reduce costs and maximize profits, in addition to employee relations, and food safety and sanitation.

Overview

7
7
years of professional experience

Work History

Store Operations Manager & District Trainer

Insomnia Cookies
08.2023 - Current
  • Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
  • Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
  • Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
  • Oversaw hiring, training and mentoring of new staff members including management positions for all eight stores in District.
  • Evaluated the effectiveness of training programs using various assessment tools, leading to continuous improvement efforts.
  • Established performance metrics to evaluate the impact of training initiatives on individual growth and organizational success.

Restaurant Manager

Water Street Bagel Co.
08.2020 - 08.2023
  • Hired and managed a diverse team of over 30 staff devided into two departments
  • Including overstight of Baking manager and supervisor as well as general management staff of two supervisors, and team lead
  • Improved efficiency, sequence of service, and order expediting in all outlets to achieve a 20% profit increase annually, while reducing labor costs by 15%
  • Reduced food costs by 10% after identifying, and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management
  • Installed, Programmed, and maintain POS system (Toast), ensuring best possible customer service experience, in addition to fast and efficient communication between FOH and BOH staff
  • Implemented and created a cross-training program ensuring all staff members are able to perform confidently and effectively on all positions.

Waitress & Manager in Training

Good Buddy's Pub
05.2019 - 10.2020
  • Carried out & completed opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new waitstaff on proper food handling, customer service and safety and sanitation procedures.

STUDENT TEAM LEAD

Morrisville Auxiliary Corporation
08.2017 - 05.2019
  • Worked closely with Managers to train new incoming students to perform opening, closing, and daily shift duties
  • Served as a role model to new employees by assisting with rushes as well as difficult customers, and employee issues
  • Provided courteous, professional service to guest, and assisted with development of customer service with students who had limited to no experience
  • Carried out & completed opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Trained new waitstaff on proper food handling, customer service and safety and sanitation procedures.

Education

ASSOCIATE OF SCIENCE -

Individual Studies - SUNY Morrisville

Skills

  • Training development
  • Food Safety & sanitation
  • Vendor coordination & commutation
  • Operations Management
  • Inventory Management
  • Financial oversight
  • Revenue generation
  • Employee relations
  • Motivational leader
  • Resourceful Problem solver
  • Microsoft Office, Excel, & Toast Pos
  • Excellent communication

Timeline

Store Operations Manager & District Trainer

Insomnia Cookies
08.2023 - Current

Restaurant Manager

Water Street Bagel Co.
08.2020 - 08.2023

Waitress & Manager in Training

Good Buddy's Pub
05.2019 - 10.2020

STUDENT TEAM LEAD

Morrisville Auxiliary Corporation
08.2017 - 05.2019

ASSOCIATE OF SCIENCE -

Individual Studies - SUNY Morrisville

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Sophia Hutchens