Tetiana Cobb
Richmond Hill,GA
Summary
Experienced District Manager with a strong background in multi-unit operations, P&L analysis, and labor scheduling. Known for driving store performance, improving profitability, and maintaining high standards across teams.
Overview
3
3
Languages
1
1
Certification
12
12
years of professional experience
Work History
District Manager
Waffle House Restaurant
Savannah , Ga
12.2018 - Current
- Directed district operations for multi-unit restaurant locations.
- Monitored food safety, sanitation, and brand standards.
- Assessed labor practices to ensure compliance with operational standards, scheduling, and payroll practices.
- Facilitated hiring processes by screening candidates, conducting interviews, and overseeing training and staff development.
- Implemented operational procedures across assigned restaurants.
- Evaluated store performance and guided corrective action plans.
- Upheld operational standards by evaluating current procedures and adjusting according to changing demands.
- Delegated tasks to team members and evaluated their work for quality compliance.
- Monitored store compliance with health regulations, safety standards and brand guidelines.
- Analyzed financial reports regularly to monitor store profitability and performance. to ensure profitability of all stores in the district.
- Ensured accurate documentation of daily transactions by auditing cash registers regularly.
- Developed and implemented district-wide strategies for improving customer service, increasing sales and reducing costs.
- Evaluated employee performance through observation, feedback sessions and surveys.
- Performed monthly reviews of P&L statements for each location in order to identify areas where improvements can be made.
- Conducted regular store visits to monitor operations, identify challenges and provide support to managers and staff.
- Recruited, interviewed and hired qualified personnel for managerial positions within the district.
- Coached store managers on operational best practices and provided guidance on labor management, inventory control, and cost containment.
- Resolved escalated customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Controlled food, beverage, and labor costs to optimize district profitability.
Waffle House
Restaurant Manager
Brunswick , Ga
04.2017 - 12.2018
- Supervised front-of-house and back-of-house teams across busy service periods.
- Trained staff on menu knowledge, service standards, and safety procedures.
- Scheduled team coverage based on labor needs and business demand.
- Monitored inventory levels and ordered supplies for kitchen and dining room.
- Enforced food safety, sanitation, and compliance standards throughout restaurant operations.
- Resolved guest concerns with calm communication and service recovery.
- Coordinated with kitchen staff, servers, and vendors to support restaurant workflow.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Ensured compliance with all food safety regulations and sanitation standards.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Waffle House
Store Manager
Brunswick , Ga
04.2017 - 12.2018
- Identified and addressed customer needs promptly.
- Delivered attentive service to customers in person and over the phone.
- Arranged tasks efficiently to achieve service goals to meet service goals effectively.
District Manager
Friendly Express
Brunswick , Ga
04.2015 - 04.2017
- Oversaw daily operations across Friendly Express convenience stores.
- Coached store managers on customer service and team expectations.
- Monitored inventory levels and product ordering across district locations.
- Inspected stores for cleanliness, safety, and brand standards.
- Supported staffing plans and shift coverage for store teams.
- Resolved customer concerns and escalated store issues.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Identified and developed top talent to promote performance-oriented culture.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Assistant Store Manager
Friendly Express
Brunswick , Ga
05.2014 - 04.2015
- Managed daily store operations, overseeing customer service, inventory management, and staff scheduling.
- Supervised daily store operations at Friendly Express convenience location.
- Provided leadership during peak hours, motivating staff to achieve sales targets.
- Supported customer service, resolving complaints and product questions.
- Monitored stock levels and replenished merchandise, coolers, and displays.
- Enforced cleanliness standards across sales floor, restrooms, and food areas.
- Oversaw daily cash handling procedures, reconciling discrepancies.
- Prepared daily reports and supported store manager with routine administration.
Education
Master of Science - Environmental Science
Dnipro University
Dnipro Ukraine06-2010
Skills
- Multi-unit operations
- P&L analysis
- Inventory control
- Labor scheduling
- Decision making
- Operations oversight
- Sales forecasts
- Store leadership
- Multi-unit management
- Staff training
- Team development
- Customer service
- Leadership development
- Team building
Languages
Ukrainian
Native/ Bilingual
Russian
Professional
English
Professional
Certification
- Serve safe food safety Manager
Timeline
District Manager
Waffle House Restaurant
12.2018 - Current
Waffle House
Restaurant Manager
04.2017 - 12.2018
Waffle House
Store Manager
04.2017 - 12.2018
District Manager
Friendly Express
04.2015 - 04.2017
Assistant Store Manager
Friendly Express
05.2014 - 04.2015
Master of Science - Environmental Science
Dnipro University