Darin Massie
Ellicott City,MD
Summary
I will deliver a top producing area, by assembling and coaching my team, for an organization committed to 100% excellence in guest service, while using my strong background and self-discipline skills to excel company sales through outstanding operations.
Overview
13
13
years of professional experience
Work History
District Manager
Shoney’s Inc
Tennessee
01.2016 - 2018
- Supported recruitment efforts and team-building initiatives by focusing on individual strengths and weaknesses to enhance overall performance.
- Assisted in developing strategic plans and conducting research analyses for business growth.
- Collaborated with teams to achieve operational goals while maintaining high standards of guest relations.
- Contributed to financial controls and revenue management by analyzing budgets.
District Manager
Five Star Food Service
Tennessee
01.2011 - 01.2016
- Assisted in daily operations to support adherence to corporate policies and procedures.
- Contributed to the development and execution of training programs that improved team performance and service quality.
- Reviewed sales data to detect trends and support effective inventory management strategies.
- Participated in budgeting processes that helped reduce costs while preserving operational efficiency.
Manager
Red Robin
Delaware
01.2008 - 01.2010
- Supported day-to-day operations to align with company guidelines and practices.
- Facilitated team training sessions to boost service standards and improve team productivity.
- Reviewed sales figures to detect patterns and refine stock control plans.
- Assisted in budget planning to minimize expenses while upholding efficiency.
General Manager
Bel-Air Grill
Tennessee
01.2003 - 01.2006
- Oversaw daily operations, ensuring efficiency and quality in service delivery.
- Managed staff scheduling, optimizing labor resources for peak performance.
- Implemented cost control measures, reducing waste while maintaining service standards.
- Developed training programs, enhancing team skills and productivity.
- Analyzed customer feedback to improve menu offerings and service quality.
- Collaborated with suppliers to negotiate favorable terms and ensure inventory availability.
- Established performance metrics, driving accountability among team members.
Education
Communication Major
Lee University
Cleveland, TNundefined
Boonsboro High School
Boonsboro, MDServe Safe Certified - undefined
Skills
Multi-unit Operations
Front- & Back-of-House Operations
Budgeting & Cost Controls
Teambuilding/Training/Supervision
Safety/Sanitation/Quality Controls
Guest Service Excellence
Hospitality & Culinary Management
Strategic Marketing & Sales
Payroll/P&L Management
Profit & Growth Strategies
Recognitions
- Reduced labor 4%
- Reduced food cost 4%
- Increased bottom line 14%
Timeline
District Manager
Shoney’s Inc
01.2016 - 2018
District Manager
Five Star Food Service
01.2011 - 01.2016
Manager
Red Robin
01.2008 - 01.2010
General Manager
Bel-Air Grill
01.2003 - 01.2006
Communication Major
Lee University
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Boonsboro High School