DOMINIQUE ALVAREZ
Snellville,GA
Summary
Bilingual retail operations leader with extensive experience in managing multi-unit environments. Successfully drove revenue growth through strategic sales coaching and effective team development. Skilled in operational compliance, customer retention, and inventory management, contributing to high-performance sales teams.
Overview
1
1
Language
13
13
years of professional experience
Work History
District Manager
Metro by T-Mobile
Norcross, Georgia
07.2025 - 04.2026
- Managed district-level operations, optimizing payroll, inventory, scheduling, and financial performance.
- Lead and develop store managers and retail staff through coaching, mentorship, and performance management.
- Drive revenue growth through sales coaching, incentive programs, and localized market strategies.
- Resolve escalated customer concerns while maintaining strong customer satisfaction and brand loyalty.
- Conducted compliance audits, ensuring adherence to company standards, merchandising, and security protocols.
- Implement loss prevention initiatives and inventory controls to reduce shrink and improve operational efficiency.
- Directed operations across multiple retail locations to ensure consistent service standards.
- Analyzed sales data to identify trends and adjust inventory strategies.
- Collaborated with marketing teams on promotional campaigns, enhancing foot traffic and customer engagement.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified opportunities for process improvement across multiple locations within the district.
- Collaborated with other departments such as marketing, human resources, finance. to achieve goals set by upper management.
- Trained and developed store managers to enhance team performance.
- Monitored inventory levels and implemented effective stock management strategies.
- Analyzed sales data to identify trends and improve district performance.
- Oversee operational performance and sales productivity across multiple retail locations within the region.
Assistant Store Manager
AT&T
Lawrenceville, Georgia
04.2024 - 07.2025
- Increased monthly accessory and device sales by 85% through staff coaching and targeted sales initiatives.
- Supported daily store operations, sales performance, scheduling, and employee development to enhance overall team efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained and onboarded new Retail Sales Consultants on account management and POS systems, ensuring smooth operational integration.
- Managed escalated customer service and technical support issues with high-resolution success rates.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Facilitated team meetings to discuss sales strategies and performance goals.
- Provided consultative sales support across wireless, fiber, and business solutions.
- Supported visual merchandising efforts to create appealing product displays.
- Implemented inventory management procedures to enhance stock organization.
- Maintained inventory accuracy, cash handling procedures, and compliance with operational standards.
- Oversaw daily cash handling procedures and reconciled discrepancies to maintain financial accuracy.
- Coordinated employee scheduling to ensure optimal staffing coverage each shift. for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Sale Floor Supervisor
The North Face
Atlanta , GA
06.2023 - 04.2024
- Supervised daily sales floor operations to ensure optimal customer experience.
- Delivered high-level customer service through product expertise and personalized customer engagement.
- Trained and mentored new sales associates on product knowledge and customer service.
- Trained and mentored new team members in product knowledge and customer service techniques.
- Assisted in scheduling staff shifts to maintain adequate floor coverage during peak hours.
- Supported daily retail operations while driving team accountability and sales performance.
- Prioritized operational tasks and maintained efficiency in a fast-paced retail environment.
- Assisted with merchandising, inventory organization, and store presentation standards.
- Resolved customer inquiries and concerns effectively to uphold brand loyalty standards.
- Conducted performance evaluations to provide feedback and identify development opportunities.
- Collaborated with management on strategic initiatives to enhance sales performance.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
- Analyzed customer feedback data to identify areas of improvement.
- Coordinated visual merchandising to align with brand standards and seasonal promotions.
- Initiated corrective actions to address employee conduct issues.
- Ensured compliance with company policies and safety regulations at all times.
- Assigned specific tasks to team members to enhance workflow efficiency. to maintain efficient workflow.
- Assisted with training, development, and mentoring of sales employees.
- Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
- Developed resources and tools to support sales associates in rendering exceptional customer service.
- Developed resources and tools to support sales associates in rendering exceptional customer service.
Leasing Consultant
Temp Agency
Atlanta, Georgia
03.2023 - 08.2023
- Conducted personalized property tours, highlighting key amenities that led to successful lease signings.
- Conducted informative and personalized tours, resulting in new leases.
- Assisted clients in selecting suitable leasing options and properties.
- Managed lease documentation and ensured compliance with regulations.
- Collaborated with property managers to address tenant requests and resolve maintenance issues promptly.
- Maintained up-to-date knowledge of local rental market trends and pricing.
- Marketed properties through targeted online listings and open houses, increasing visibility and tenant interest.
- Utilized CRM software to track leads and manage follow-up communications.
- Marketed properties through targeted online listings and open houses, increasing visibility and tenant interest. to prospective tenants by giving tours and pointing out key features.
- Organized community events to promote properties and build tenant relationships.
Retail Store Manager
Your CBD Store
12.2021 - 08.2022
- Managed store operations including POS transactions, inventory management, and customer service.
- Oversaw daily store functions to ensure efficiency and customer satisfaction. and ensured smooth store functionality.
- Supervised staff, providing training and support for customer service excellence.
- Exceeded store sales goals through customer relationship development and consultative sales strategies.
- Educated customers on product benefits and usage, enhancing customer satisfaction and encouraging repeat business.
- Maintained operational standards across in-store and online experiences, ensuring quality service delivery.
- Fostered a welcoming environment, encouraging customer engagement and loyalty.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Analyzed sales trends to guide stock decisions and optimize promotional activities.
- Collaborated with vendors to negotiate product pricing and delivery timelines.
- Maintained inventory levels by conducting regular audits and reorders.
- Developed staff schedules to optimize coverage during peak hours and events.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coordinated stock replenishment processes as needed based on sales trends.
- Organized merchandise displays according to seasonal promotions or special events.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised cash drawer balances and deposits of store receipts.
Store Manager
T-Mobile
Atlanta , GA
05.2015 - 02.2021
- Increased annual store revenue by 80% year-over-year through sales leadership, staff development, and performance incentives.
- Achieved #1 regional ranking for lowest shrink by implementing enhanced inventory and loss prevention procedures.
- Managed store P&L, inventory purchasing, budgeting, merchandising, and sales strategy execution.
- Led daily store operations and managed team performance.
- Recruited, hired, scheduled, trained, and managed performance for retail staff to build a high-performing team.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Resolved customer escalations while maintaining operational compliance and customer satisfaction standards.
- Trained and developed staff in customer service techniques.
- Implemented promotional strategies that increased product visibility and drove customer engagement.
- Analyzed sales data to identify trends and opportunities for improvement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw inventory management and stock replenishment processes.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated store signage and displays to improve customer engagement and enhance shopping experience.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Performed regular price checks to ensure competitive pricing.
Store Key Holder Lead
Cricket Wireless
Lithia Springs, USA
02.2015 - 05.2015
- Trained and mentored new hires on sales techniques and operational procedures to enhance team performance.
- Promoted wireless products and service plans to achieve daily sales goals.
- Managed daily store operations and ensured compliance with company policies.
- Assisted with inventory management, merchandising, and overall store organization.
- Managed customer payments and financial reporting processes to ensure accuracy and compliance.
- Processed inventory shipments and maintained accurate stock levels on the sales floor.
- Implemented promotional displays to enhance merchandise visibility and customer engagement.
- Monitored store performance metrics to identify areas for improvement in service delivery.
- Collaborated with management to create strategies that increased foot traffic and boosted sales.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Assisted customers with product selection and resolving complaints.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Assistant Manager
MetroPCS
Douglasville, USA
10.2013 - 01.2015
- Managed opening and closing procedures, cash handling, and operational compliance.
- Oversaw daily operations, ensuring adherence to company policies and maintaining operational standards.
- Contributed to store revenue growth through product promotions and enhanced customer engagement.
- Mentored staff on customer service best practices, fostering a customer-centric culture.
- Led onboarding and training for new employees on sales, customer service, and operational procedures.
- Facilitated training sessions for new employees to enhance their skills and knowledge. for new hires to familiarize them with the workplace environment.
- Implemented training programs to enhance employee skills and performance.
- Maintained inventory levels, merchandising standards, and store organization.
- Coordinated inventory management and maintained stock levels effectively.
- Developed a system for tracking inventory and ordering supplies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved customer complaints and provided timely solutions.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored sales performance and suggested improvements to management.
- Assisted in developing marketing strategies to increase store visibility.
- Collaborated with team members to create a positive work environment.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
Education
High School Diploma -
Lithia Springs High School
Lithia Springs, GASkills
- Multi-Unit Operations
- P&L Management
- Operations management
- Inventory management
- Inventory Control
- Loss Prevention
- KPI reporting
- Retail Leadership
- Wireless Sales & Service
- Sales coaching
- Customer Retention
- Training
- Recruiting & Hiring
- Staff scheduling
- Team building
- Merchandising
- Revenue growth
- Operational Compliance
- POS Systems
- Team coaching
Earlier Experience
- Sales Associate, Last Chance Thrift Store, 06/01/16, 09/01/16
- Retail Sales Support, Macy's, 06/01/13, 09/01/13, Houston, TX
- Client Services Assistant, Dominican Salon, 08/01/10, 03/01/12, Smyrna, GA
Languages
Spanish
Native/ Bilingual
Accomplishments
- Top performer award 2017 Q4
Timeline
District Manager
Metro by T-Mobile
07.2025 - 04.2026
Assistant Store Manager
AT&T
04.2024 - 07.2025
Sale Floor Supervisor
The North Face
06.2023 - 04.2024
Leasing Consultant
Temp Agency
03.2023 - 08.2023
Retail Store Manager
Your CBD Store
12.2021 - 08.2022
Store Manager
T-Mobile
05.2015 - 02.2021
Store Key Holder Lead
Cricket Wireless
02.2015 - 05.2015
Assistant Manager
MetroPCS
10.2013 - 01.2015
High School Diploma -
Lithia Springs High School