Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

LILIANA MACEDO

South Gate,CA

Summary

Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.

Overview

13
13
years of professional experience

Work History

District Manager

Intimissimi
Southern California
09.2022 - Current
  • Oversee daily operations of several store locations, ensuring consistency in brand standards, service quality, and performance
  • Lead new store openings across the U.S., managing end-to-end execution including merchandising, staff training, and visual presentation
  • Bring brand awareness by partnering with mall management, cross-brand collaborators, and store managers to plan and execute events that drive foot traffic and increase revenue
  • Work closely with underperforming stores to elevate performance and align with financial targets
  • Conduct payroll audits and monitor labor usage to optimize schedules and stay within budget
  • Drive consistent performance improvements, ensuring stores remain positive to budgets and LYS (Last Year Sales)
  • Coach and develop store managers and leadership teams to ensure operational excellence
  • Actively participate in the company’s mentorship program, supporting the growth of future District and Store Managers
  • Analyze sales and KPI reports to drive data-informed decisions and increase profitability
  • Partner with corporate teams on inventory planning, promotions, and visual merchandising strategies
  • Conduct regular audits to uphold compliance, brand standards, and loss prevention practices

Store Manager

Intimissimi
Irvine, CA
11.2021 - 09.2022
  • Achieved consistent sales growth through implementation of strategic merchandising and team incentives
  • Supervised a team of 10+ employees; conducted training, scheduling, and performance reviews
  • Enhanced customer experience through service coaching and team engagement
  • Monitored inventory and executed accurate stock rotations to reduce shrink and overstock
  • Spearheaded local marketing events and community outreach to increase foot traffic
  • Executed visual floor changes in line with seasonal and promotional strategies

Sales Lead

Intimissimi
Irvine, CA
06.2021 - 11.2021
  • Opened and closed the store, ensuring all operational procedures were followed
  • Handled cash, returns, and end-of-day reconciliation with accuracy
  • Delivered exceptional customer service and resolved issues promptly
  • Maintained expert product knowledge to guide customer purchases and drive sales

Assistant Manager

Skechers USA Inc
, CA
11.2017 - 06.2021
  • Supported daily operations including opening/closing, inventory, cash handling, and payroll
  • Mentored and trained new associates, fostering a collaborative work culture
  • Resolved customer issues effectively, maintaining high satisfaction scores
  • Played a key role in visual merchandising, product launches, and floor resets

1st Assistant Manager

Chipotle Mexican Grill
, CA
07.2015 - 05.2018
  • Managed team scheduling, shift coverage, and food preparation in a fast-paced environment
  • Ensured compliance with health and safety standards
  • Delivered exceptional guest service and helped drive repeat business
  • Supported hiring and onboarding of new crew members

Cashier

McDonalds
Los Angeles
05.2012 - 07.2015
  • Inspected orders to make sure they were accurate before handing them to customers.
  • Processed payments, gave change and issued receipts for orders.
  • Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
  • Assisted in maintaining inventory levels by ordering supplies when needed.
  • Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.

Education

High School Diploma -

South East High School
South Gate, CA
06.2009

Skills

  • Multi-Unit Operations
  • Staff Leadership & Coaching
  • Sales & KPI Management
  • Strategic Planning
  • Visual Merchandising
  • Inventory Control
  • Customer Relations
  • Conflict Resolution
  • Hiring & Onboarding
  • Loss prevention

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Actively participate in the company’s paid mentorship program for Oniverse/Intimissimi, where I train new District Managers and Store Managers

Timeline

District Manager

Intimissimi
09.2022 - Current

Store Manager

Intimissimi
11.2021 - 09.2022

Sales Lead

Intimissimi
06.2021 - 11.2021

Assistant Manager

Skechers USA Inc
11.2017 - 06.2021

1st Assistant Manager

Chipotle Mexican Grill
07.2015 - 05.2018

Cashier

McDonalds
05.2012 - 07.2015

High School Diploma -

South East High School

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