Open To Work
Erin Montrose
Houston,TX
Summary
Results-driven operations leader with a proven track record of optimizing processes and driving organizational success. Skilled in strategic planning and resource management, successfully overseeing multiple districts to enhance operational efficiency and provide strong team leadership. Ability to foster collaboration and adapt to changing needs consistently delivers impactful results. Strong analytical thinker prioritizing operational excellence and continuous improvement in all aspects of work.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
District Manager of Operations
CSH Business Group
10.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw facility maintenance efforts to provide a safe, clean environment for employees and customers alike.
- Increased operational efficiency by streamlining processes and implementing new systems.
- Optimized supply chain operations by renegotiating vendor contracts and reducing lead times on orders.
- Developed and implemented training programs for staff, enhancing service quality and performance consistency.
District Manager
Group Management Services
05.2016 - 09.2018
- Under limited supervision, primary responsibility for the overall management of all aspects of the operation and a high level of customer serviced performance
- Achieve revenue goals by effectively managing, staff productivity, collections, receivables, and miscellaneous operations expenses
- Manage labor costs, miscellaneous operations expenses, equipment upgrades within budget guidelines
- Increase and stimulate new growth
- Complete administrative tasks, reports, bank deposits, revenue posting, staff payroll, bonuses, accounts receivable reports and invoice processing correctly and within deadline
- Recruit, hire, train, develop and counsel staff
- Ensure a high level of customer service provided, quality of care, cleanliness and safety of facility
District Specialty Manager
Castle Dental
01.2013 - 05.2016
- My primary responsibilities are to overall manage12 specialty teams.1 endodontist,2 oral surgeons,2 periodontist,1 pedodontist,7 orthodontist,58 employees and33 locations all over Houston, TX
- Ensuring high level of customer service, quality care, OSHA and safety of the facilities
- Managing time and scheduling, follow up and resolution of any doctor/employee problems, patient complaints
- Hire, train, develop and counsel staff
- Increased production by31% and increased collections by56%
- Responsible for providing support to multiple dental offices, corporate officers, senior executives, and office management while traveling in the field
Office Manager
Lovett Dental
10.2006 - 10.2012
- Performed administrative and office management duties necessary to support corporate officers, senior executives, and management
- Oversaw A/P and A/R, payroll, accounting, third party financing, corporate credit card payments, and petty cash
- Carried out book keeping, processed payments, charge orders, lab invoices, and purchase orders
- Supervised and trained office staff
- Supported and supervised doctors and provided administrative support directly to CEO, President
- Recognized for reducing A/R from12% to under5% within thirty days
- Instituted procedures to improve efficiency
- Created and implemented highly effective system that increased productivity and collections
Orthodontic Office Manager
Castle Dental
10.2005 - 10.2006
- Directly supervise (6) orthodontic dental office auxiliaries and clerical staff
- High volume offices treating100 to150 patients daily
- Carried out supervisory responsibilities in accordance with the policies and applicable laws
- Essential duties and responsibilities include achieving revenue goals by effectively managing staff productivity, collections and receivables, specialty referral process and miscellaneous operations expenses
- Manage offices within budgeted guidelines
- Complete administrative reports, bank deposits, revenue posting, payroll projections, staff payroll and bonus, accounts receivable reports and invoice processing correctly within deadline
- Present dental treatment plans, upgrades, and various dental products
- Communicate payment options including insurance benefits, financing, Care Credit and payment plans
- Respond to doctor, patient and employee grievances, addressing complaints, appraising performance, disciplining employees and resolving issues
Assistant Manager
Smile Care Dentistry
04.1998 - 09.2005
- Assist office manager; process insurance claims, treatment presentation, and financial arrangements
- Implement and manage all specialty doctors which include orthodontics, periodontics, and endodontics
- Collect co-payments and all monies owed, verify coverage with insurance companies and all reception and back-office duties when needed
- Fast paced office treating50 to70 patients daily
Education
Medical Assistant/Registered Dental Assistant - Medical
Riverside City College
Riverside, CA11-1992
Dental Office Computer Management & Radiology Certification - undefined
Riverside Regional Occupational Program
Riverside, CA01.1995
High School Education - undefined
Corona High School
Corona, CA01.1993
Skills
- A “self-starter” who produces results
- Operational excellence
- Logistics management
- Facilities management
- Budget development
- Management
- Cost savings and reduction
- Operations management
- Strategic planning
- Executive leadership
- Planning and execution
- General management and administration
- Business analysis
- Risk management
- Benefits administration
- Compliance management
- Financial management
- Financial oversight
- Human resources management
- Budget administration
- 2 handed and4 handed dentistry, autoclave and sterilization, x-ray and digital x-rays, intra-oral camera, assisting the dentist with restorative procedures, extractions of conscious, nitrous oxide, and sedated patients, as well as perio, endo, and orthodontic procedures Practice management using Dentrix, QSI, MS Office, and Windows95/98, Windows10 Cloud 9, OrthoFi, Liberty
Accomplishments
- Achieved $500,000.00 by completing sales with 95% accuracy and efficiency within the first year of opening.
Certification
- OSHA Certified
- Advanced Cardiac Life Support Certification (ACLS)
- First Aid Certification
Languages
English
Native or Bilingual
Timeline
District Manager of Operations
CSH Business Group
10.2018 - Current
District Manager
Group Management Services
05.2016 - 09.2018
District Specialty Manager
Castle Dental
01.2013 - 05.2016
Office Manager
Lovett Dental
10.2006 - 10.2012
Orthodontic Office Manager
Castle Dental
10.2005 - 10.2006
Assistant Manager
Smile Care Dentistry
04.1998 - 09.2005
Dental Office Computer Management & Radiology Certification - undefined
Riverside Regional Occupational Program
High School Education - undefined
Corona High School
Medical Assistant/Registered Dental Assistant - Medical
Riverside City College
Work Preference
Desired Job Title
District Manager of OperationsDistrict ManagerDistrict Specialty ManagerOffice ManagerOrthodontic Office ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Houston, TX, US
Open to relocation: Yes
Salary Range
$72000/yr - $950000/yrImportant To Me
Company CultureWork-life balance401k matchHealthcare benefitsStock Options / Equity / Profit Sharing4-day work weekWork from home optionCareer advancementFlexible work hoursPaid time offSimilar Profiles
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