PAOLA VEGA
Enfield,CT
Summary
I have a vision for my future. I Have constant motivation which drives me to be my best , as I enjoy what passions me to learn and develop new techniques.
Overview
5
5
years of professional experience
Work History
Office Manager
Springfield dental for kids and family
Springfield , MA
01.2022 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
Receptionist
Globus Dental
Springfield, MA
11.2021 - 01.2022
- Confirming patient appointments, Checking patient's eligibility and dental history, Translation, Scheduling Appointments, Answering phone calls, Sending claims and Pre-Authorizations to Insurances, Dental assistant ( On Job Training )
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Manager
Mcdonalds
Chicopee
02.2019 - 11.2021
- CUSTOMER SERVICE, MANAGEMENT, CREW TRAINING, CASH HANDLER
Deli
Armatas
Longmeadow
09.2021 - 10.2021
- Customer service, Pricing, dating, restocking dry and refrigerated display cases, Customer request sandwich orders
Education
High school / Robotics and Engineering -
Roger L Putnam Vocational Technical Academy
06.2020
Skills
- Restaurant Management
- Microsoft word
- Powerpoint
- Sheets
- Docs
- Sales
- Recruiting
- Store management experience
- Food Safety
- Cleaning Experience
- Inventory Control
- Cash Handling
- Dentrix
- Dentrix Ascend
- Dentrix Overview
- Dental assistant ( chairside assistant)
- Dental receptionist
- Restaurant Experience
- Pos
- Management
- Insurance Verification
- Office Administration
- Data Entry
- Billing and coding
Languages
- Spanish, Main language, Took a year course in high school to perfect it and received a bilingual stamp
- English, Secondary Language
Timeline
Office Manager
Springfield dental for kids and family
01.2022 - Current
Receptionist
Globus Dental
11.2021 - 01.2022
Deli
Armatas
09.2021 - 10.2021
Manager
Mcdonalds
02.2019 - 11.2021
High school / Robotics and Engineering -
Roger L Putnam Vocational Technical Academy