Jessaca Martin
Moody
Summary
Certified entry level dental/orthodontic assistant. Understanding Orthodontic Assistant ready to bring excellent critical thinking and time management skills to an orthodontist's office. Certified through Jefferson State Community College, as well as CE courses, I am known for my punctuality, excellent work ethic and willingness to go beyond the expected. Skilled in supplying orthodontist with tools and equipment and ensuring sterilization of all tools and equipment. Committed to guaranteeing a safe and comfortable patient environment. Competent and diligent with knowledge of all dental medical terminology. I am an eager assistant looking for an opportunity to gain experience and knowledge, as well as learn as much as possible as I grow with an office that I can flourish in. I am pursing employment options where I can provide excellent patient care, become a great team player and show off my very positive attitude. I strive to secure a challenging position to expand my knowledge and skills while making a valuable contribution as an asset to the company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Bin There Dump That
Pelham
09.2021 - 06.2022
- Greeted customers and assisted them with product rental.
- Answered phone calls and assisted customers with product choices.
- Scheduled and dispatched with instructions and directions.
- Handled financial transactions.
- Monitored and recorded inventory records.
- Managed telephone and email communication systems and maintained office supplies ordering office supplies with accuracy.
- Managed office space and office equipment.
- Identified and maximized sales opportunities and increased customer retention races.
- Served as a successful leader, promoting and achieving store success.
- Handled general office administration, including Filing, copying, saving files, keeping inventory of receipts, advertising on social media.
Sales Associate
The Children's Place
Leeds
12.2020 - 11.2021
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience.
- Adhered to all store policies, rules, and regulations.
- Handled all merchandise with care and packed customer bags neatly.
- Remained punctual and professional at all times.
- Took on extra shifts based on the needs of the store.
- Prevented long waits by quickly and carefully ringing up items, adding to the hassle free experience of the customer.
- Settled customer disputes in a professional and pleasant manner.
- Answered phones, relayed important messages and served as a general liaison for the customers.
- Mentored junior cashiers and new employees.
- Ensured proper delivery times for all events and coordinated online orders and travel for deliveries.
Dispatcher
Weil Wrecker Service Inc.
Birmingham
02.2018 - 07.2018
- Answered incoming calls
- Dispatched drivers to customers quickly and correctly
- Conducted credit card transactions through POS System
- Created invoices
- Placed orders
- Responsible for drivers being updated on any new information received from customer throughout the transaction
- Educated customers, insurance companies and Triple A about all prices
- Released impounded vehicles when needed
- Completed an average of 20-30 transactions per day
- Assisted customers with any vehicles on lot
- Responsible for updating insurance companies on any changes to vehicles on lot
- Order and restocking office supplies
- Assisted drivers with directions when needed
- Maintained a clean service environment
- Provided pleasant customer service
Title/Billing Clerk
Alabama Auto Auction
Moody
12.2007 - 02.2009
- Answered incoming calls
- Cataloging vehicles going through the sale
- Placed orders for office supplies
- Responsible for layout of lot and vehicles for sale
- Logged transcripts for dealers
- Created invoices on sold vehicles
- Completed an average of 250 transactions per day
- Assisted with returns on vehicles and/or arbitration
- Responsible for preparing paperwork the day after sale
- Maintained a clean service environment
- Processed sales made on auction block
- Responsible for checking in/out test drive
- Calling dealers once vehicles are ready for pickup
- Responsible for dealer's signature on sold vehicles
- Maintained a clean service environment
- Provided pleasant customer service
Education
Minimum College Experience - Spanish
Jefferson State
Birmingham, AL05.2025
Certified in Dental Assisting -
Jefferson State Community College
Birmingham, AL05.2023
College credits - Nursing
Jefferson State Community College
Birmingham, AL05.2007
Advanced Academic High School Diploma - Honor Classes
McCulley Hill Christian School
West Blocton, AL05.2003
Skills
- Phone etiquette
- Multi-line phone systems
- Medical Scheduling
- Filing
- HIPAA
- Administrative Experience
- Medical Records
- Clerical Experience
- Vital Signs
- Communication skills
- Customer service
- Cold calling
- Data entry
- Front desk
- OSHA
- Dental assisting
- Medical Office Experience
- QuickBooks
- Dentrix
- Chairside Assisting
- Infection Control Training
- Office Management
- Dental Receptionist
- Office administration
- Effective communication
- Problem solving
- Active listening
- Problem resolution
- Positive attitude
- Verbal and written communication
- Interpersonal skills
- Written communication
- Organizational skills
- Patient management
- Dental radiography
- Healthcare compliance
- Medical terminology
- Goal setting
- CPR/AED
- Managed care
- Clinical skills
- Appointment scheduling
- Infection control
- Instrument sterilization
- Instrument selection
- Oral health assessments
- Certified in CPR/AED
- Excellent communication
- First aid training
- Dental hygiene
- Restorative dentistry
- Multitasking Abilities
- Teamwork and collaboration
- Dental prophylaxis
- Denture adjustment
- Professional demeanor
- Intraoral Photography
- Patient care standards
- Dentrix practice management software
- Self motivation
- Dental Materials Knowledge
- Multitasking
- Cleaning and sanitizing
- Disinfection and sterilization
- Adaptability and flexibility
- Teamwork
- Patient data gathering
- Team building
- Emergency response preparedness
- Orthodontic procedure support
- Patient care
- Clinical assistance
- Dental software
- Task prioritization
- Casts
- Impressions
- Molds
- Patient education
- Patient feedback surveys
- Treatment room setup
- Treatment room breakdown
- Radiographic techniques
- Preventive care
- Professionalism
- Orthodontic treatment planning
- Strong manual dexterity
- Bands
- Wires
- Elastics placement
- Problem-solving aptitude
- Autoclave operation
- Dental Records Management
- Personable communication
- Dental office administration
- Dental assistant
- History documentation
- Dental Ethics
- Orthodontic consultations
- Postoperative care instructions
- Diagnostic x-rays
- Orthodontic clinical efficiency
- Patient flow management
- Emergency dental care
- Orthodontic photography
- Medical records management
- Taking X-rays
- Patient intake procedures
- Dental Health Education
- Fluoride treatments
- Braces placement and adjustments
- Dental impression specialist
- Treatment Planning
- Orthodontic bracket placement
- Dental staff assistance
- Instrument preparation
- Oral Anatomy
- Cross Infection Control
- Preliminary impressions
- Patterson eaglesoft
- Orthodontic team collaboration
- Orthodontic procedures
- Interproximal reduction
- Dentrix proficiency
- Team collaboration
- Preparing instruments
- Managing patient comfort
- Understanding patient’s concerns
- Providing a calm presence
- Patience and empathy
- Active listening to patient concerns and relaying them effectively to the orthodontist
- Managing patient records
- Scheduling appointments
- Maintaining office supplies effectively
- Accuracy
- Maintaining a positive attitude
- Adhering to dress code
- Punctual
- Collaborating effectively with other members of the orthodontic team
- Understanding various techniques involved in orthodontic treatment
- Familiar with braces, their placement and adjustments
- Educating patients about their treatment plan, proper oral hygiene and any restrictions due to their braces
Certification
- Driver's License, 09/01/01, Present, Clean driving record with reliable transportation.
- Substitute Teacher, 11/01/22, 11/30/27, Allows me to substitute or aide @ any Elementary, Intermediate, Junior High or High School in St. Clair County when I am available to accept any or as many jobs as I would like.
- Certified Dental Assistant, 04/01/23, Present, I completed Jefferson State's fast track program for Dental Assisting. Many labs, many hours of studying, learning and asking questions to the instructor if I didn't understand. I also have still been studying the books even though class is over and I'm currently waiting on my certification to come by mail. I am more than ready to get into an office and start learning hands-on, whether I am just answering phones or actually working chair side with a dentist. I feel completely confident and more than ready to get to work! After I get into an office, I would like to further my education by receiving the EFDA certification if allowed. As well as finish my Spanish classes and any other academic requirements that would add to my education.
Additional Information
I have now completed my Certification in Dental Assisting. I was enrolled in nightly online classes, and finished the fast track program through Jeff State quickly. I am currently waiting on my certificate to come in and I am ready to start working! Anytime, any day, I am available., Continuing my education: I am also currently studying Spanish and will be taking a Spanish course over the summer., After a year of hands-on experience working in an exceptional dental clinic, I plan to again continue my education to become a Dental Assistant EFDA., I have currently been studying Spanish and plan to add a Spanish class this summer @ Jefferson State so I will learn to become Bilingual., As I do currently have some knowledge in scheduling, billing, treatment planning, collections and office management, I am still planning to add as much experience and knowledge in those areas as well as the dental charting programs such as Dentrix.
Awards
Honor Society, 2003, Both Jr & Sr of High School. Also graduated with Honors.
Languages
Spanish, Beginner
Assessments
- Protecting patient privacy, Proficient, 06/01/22
- Work style: Professionalism, Proficient, 06/01/22
- Attention to detail, Proficient, 11/01/22
- Work style: Reliability, Proficient, 01/01/23
- Administrative assistant/receptionist, Highly Proficient, 11/01/22
- Scheduling, Expert, 05/01/22
- Medical receptionist skills, Highly Proficient, 11/01/22
- Basic computer skills, Proficient, 01/01/23
- Customer service, Proficient, 11/01/22
- Customer focus & orientation, Proficient, 11/01/22
- Sales skills, Highly Proficient, 01/01/23
- Medical terminology, Proficient, 01/01/23
- Verbal communication, Highly Proficient, 08/01/22
- Call center customer service, Highly Proficient, 05/01/22
- Work motivation, Proficient, 01/01/23
- Spreadsheets with Microsoft Excel, Highly Proficient, 02/01/23
- Office manager, Proficient, 02/01/23
- Retail customer service, Highly Proficient, 08/01/22
- Management & leadership skills: Impact & influence, Expert, 08/01/22
- Recruiting, Proficient, 01/01/23
Timeline
Office Manager
Bin There Dump That
09.2021 - 06.2022
Sales Associate
The Children's Place
12.2020 - 11.2021
Dispatcher
Weil Wrecker Service Inc.
02.2018 - 07.2018
Title/Billing Clerk
Alabama Auto Auction
12.2007 - 02.2009
Minimum College Experience - Spanish
Jefferson State
Certified in Dental Assisting -
Jefferson State Community College
College credits - Nursing
Jefferson State Community College
Advanced Academic High School Diploma - Honor Classes
McCulley Hill Christian School