Doreen Cartwright
Rex,GA
Summary
Office manager with proven success at TND Protection Security, specializing in shift scheduling and payroll management. Expertise in enhancing customer experiences through effective communication and conflict resolution. Recognized for meticulous attention to detail and dedication to client relations, driving operational excellence and satisfaction.
Overview
29
29
years of professional experience
Work History
Office Manager
TnD Protection Security
Locust Grove, GA
06.2019 - Current
- Coordinated shift scheduling, payroll processing, invoicing, and various office tasks.
- Managed daily office operations and ensured smooth workflow.
- Coordinated schedules and meetings for management and staff.
- Oversaw office supplies inventory and procurement processes.
Customer Service Representative
Carnival Cruise Line
Miami, FL
01.1997 - 06.2018
- Ensured superior customer experience through empathetic engagement, effectively resolving issues on the spot.
- Handled over 60 calls daily, addressing inquiries, solving problems, and sharing product information.
- Provided exceptional customer service to guests aboard cruise ships.
- Resolved passenger inquiries through effective communication and problem-solving skills.
- Assisted in onboarding processes for new employees in customer service roles.
Education
High School Diploma -
Hawksbill High School
Freeport01.1980
Skills
- Customer Service
- Customer Support
- Client relations
- Conflict Management
- Conflict resolution
- Communication Skills
- Performance evaluation
- Shift scheduling
- Sales
- Customer Care
- DETAIL-ORIENTED
- Computer literacy
- Data Entry
- Multi-line phone operation
- Multi-line phone
- Phone Etiquette
- Call Center
- Creative problem solver
- Problem solving
- Active listening
- Interpersonal skills
- People-oriented
- Customer-oriented
- AMADEUS
- MULTI-LINE
- AMADEUS
- Performance evaluation
- Shift scheduling
Timeline
Office Manager
TnD Protection Security
06.2019 - Current
Customer Service Representative
Carnival Cruise Line
01.1997 - 06.2018
High School Diploma -
Hawksbill High School