Jennifer Mcdonald
Loveland,CO
Summary
Dependable office management professional brings 21 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in Insurance and office environments. Personable and dedicated Customer Service Representative with extensive experience in grocery and Dental industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Office Manager
Open and Affordable Fort Collins
Fort Collins, CO
07.2022 - 03.2023
- Keep office clean and running smoothly
- Verify all insurance
- Input insurance
- Take appointments, check patients in and out
- Answer phones
- Handle reports, nightly balance
- Bank runs
- Get and sort mail
- Input claim payments
- Send and receive patient X-rays.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Receptionist/Office Coordinator
Clear Creek Dental
Fort Collins, CO
09.2021 - 01.2022
- I verify insurance
- Calculate treatment plans, checking patients in and out
- Submitting claims
- Keeping schedule full
- Email and answer phones.
Front Desk Receptionist
Comfort Dental
Loveland, CO
07.2020 - 07.2021
- Scheduling, insurance verification, confirmation calls, checking patients in and out
- Filing, scanning
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Insurance Agent
State Farm Agent / State Farm Insurance
Loveland, CO
06.2018 - 06.2020
- I am capable of auto loans
- I also had my notary.
- Submitting claims.
- Researched insurance plans to find good options for clients' needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Responded to customer inquiries and problems to promote great service.
Repossession Agent
FallGuy Investigations LLC
Loveland, CO
06.2008 - 01.2019
- I was a navigator, driver, and did all the paperwork and computer updates.
Manager
FallGuyKing Soopers
Loveland, CO
07.1992 - 07.2016
- I spent 16 years as a front end manager
- I ran the front end, fixed equipment, took care of customer or employee problems
- Balanced books, counted money, I also spent 3 years on night crew filling shelves
- 5 years at the customer service desk helping customers
- My last position was in produce putting out fresh produce
- I did a little bit of everything there.
- Monitored staff performance and addressed issues.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Reviewed employee performance and determined areas in need of improvement.
- Cultivated strong customer relations and developed effective customer service standards.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Thompson Valley High School
01.1991
Skills
- Customer relations, books, accounting, problem solver, make patients feel ar ease organized, (10
- Years)
- Leadership Experience (10 years)
- Customer Service (10 years)
- Computer Skills (10 years)
- Financial Management (10 years)
- Insurance Sales (2 years)
- Office Management (2 years)
- Bookkeeping (6 years)
- Insurance Sales
- Office Management (10 years)
- Management
- Produce Experience
- Microsoft Excel
- Office Experience
- Microsoft Outlook
- Dental Receptionist
- Insurance Verification
- Front Desk (5 years)
- Medical Scheduling
- Medical Billing (2 years)
- Dental office experience (4 years)
- Medical office experience (Less than 1 year)
- Medical receptionist
- HIPAA (10 years)
- Medical records
- Eaglesoft (2 years)
- Medical terminology
- Dentrix (2 years)
- Data entry (6 years)
- Certifications and Licenses
- Driver's License
- I can drive just about anything
- Ran the front end of a grocery store for 16 years Can organize employees Keep people on task
- Balance books Solve problems Currently I run a dental office Started with no patients Helped build
- Patients and promote business Organized, efficient, faxes, scanning, reports, bank deposits and
- Balance money Taking payments Confirmation calls, scheduling, calling insurance companies to
- Verify eligibility and benefits Enter the insurance correctly so patient quotes are accurate Call in
- Prescription Submitting claims and pre-approvals
- Assessments
- Sales:
- Influence & Negotiation — Proficient
- February 2020
- Persuading reluctant customers to buy products or services, and influencing and negotiating with
- Customers to meet sales goals
- Full results: Proficient
- Attention to Detail — Highly Proficient
- June 2020
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Full results: Highly Proficient
- Accounting Skills: Bookkeeping — Proficient
- Calculating and determining the accuracy of financial data
- Customer Focus & Orientation — Expert
- Responding to customer situations with sensitivity
- Full results: Expert
- Customer Service — Highly Proficient
- Identifying and resolving common customer issues
- Customer Service Fit — Proficient
- Measures the traits that are important for success for customer service roles
- Cashier Skills — Expert
- Counting cash, processing transactions, following written procedures, and attending to details
- Medical Receptionist Skills — Expert
- Managing physician schedules and maintaining accurate patient records
- Management & Leadership Skills: Impact & Influence — Highly Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer service — Highly Proficient
- Administrative assistant/receptionist — Highly Proficient
- July 2021
- Using basic scheduling and organizational skills in an office setting
- Office manager — Proficient
- Scheduling and budgeting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Staff Training
- Customer Service
Additional Information
- Authorized to work in the US for any employer
Timeline
Office Manager
Open and Affordable Fort Collins
07.2022 - 03.2023
Receptionist/Office Coordinator
Clear Creek Dental
09.2021 - 01.2022
Front Desk Receptionist
Comfort Dental
07.2020 - 07.2021
Insurance Agent
State Farm Agent / State Farm Insurance
06.2018 - 06.2020
Repossession Agent
FallGuy Investigations LLC
06.2008 - 01.2019
Manager
FallGuyKing Soopers
07.1992 - 07.2016
Thompson Valley High School
Similar Profiles
KATIE FAYKATIE FAY
Dentist at Open And Affordable Dental And BracesDentist at Open And Affordable Dental And Braces
Landon LindholmLandon Lindholm
Water Distribution Maintenance Operator at City of Fort Collins-UtilitiesWater Distribution Maintenance Operator at City of Fort Collins-Utilities
Foster OrrFoster Orr
Equipment Operator at City of Fort CollinsEquipment Operator at City of Fort Collins