Ashley Teer
Birmingham
Summary
Compassionate Home Health Aide experienced in providing personalized care and support to clients, ensuring comfort and well-being through effective communication and organization. Delivered exceptional assistance with daily living activities, meal preparation, and emotional support to enhance overall wellness. Focused on maintaining organized environments and documenting behaviors, utilizing strong interpersonal skills to foster trust and satisfaction.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Self Employed Services
Birmingham
02.2024 - Current
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health and reported changes to family and healthcare providers.
- Administered medications in accordance with prescribed schedules and instructions.
- Maintained a clean and safe environment for clients at all times.
- Developed trusting relationships with clients to enhance their comfort and well-being.
- Collaborated with family members to ensure consistent care plans are followed.
- Respected client confidentiality while providing compassionate support and assistance.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Team Leader
Molly Maid
Pelham
06.2018 - 07.2024
- Supervised cleaning teams to ensure quality service delivery.
- Managed scheduling and assignments for team members daily.
- Trained new staff on cleaning procedures and safety protocols.
- Conducted inspections to maintain cleanliness standards in client homes.
- Implemented efficient workflow processes to enhance team productivity.
- Facilitated team meetings to discuss goals, challenges, and improvements.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved client concerns and provided exceptional customer service support.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Coordinated supply inventory and ordered cleaning materials as needed.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Front Desk Agent
Comfort Inn & Suites
Bessemer
04.2012 - 06.2018
- Welcomed guests and managed check-in and check-out procedures efficiently.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved guest inquiries and complaints with professionalism and courtesy.
- Answered phone calls and provided information about hotel services and accommodations.
- Answered phones, responded to inquiries, and took messages.
- Collaborated with team members to enhance overall guest experience at the hotel.
- Maintained accurate records of reservations and guest information using property management systems.
- Inputted guest information into computer system accurately and securely.
- Processed payments and managed cash transactions at the front desk accurately.
- Coordinated with housekeeping to ensure rooms met quality standards for guests.
- Provided excellent customer service while upholding company policies.
- Maintained cleanliness of lobby area at all times.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Generated daily reports detailing occupancy levels, revenue amounts.
Education
Minor High School
Adamsville , ALSkills
- Medication administration
- Personal care support
- Client monitoring
- Infection control
- Care coordination
- HIPAA compliance
- Assisted living
- Task delegation
- Scheduling management
- Training staff
- Time management
- Problem solving
- Effective communication
- Patient advocacy
Timeline
Home Health Aide
Self Employed Services
02.2024 - Current
Team Leader
Molly Maid
06.2018 - 07.2024
Front Desk Agent
Comfort Inn & Suites
04.2012 - 06.2018
Minor High School