Overview
Work History
Education
Skills
Accomplishments
Affiliations
Professional Conferences Attended
Timeline
Generic

Ashley Terpstra, NREMT

Fort Collins,CO

Overview

4
4
years of professional experience

Work History

Target Security Specialist

Target
07.2024 - Current
  • Protect the privacy and confidentiality of subjects according to HIPPA law
  • Write approximately seven legal reports each week related to theft and disorderly conduct
  • Initiate and respond to radio communications with store team members
  • Complete hourly foot patrols of the parking lot and building perimeter to maintain security
  • Conduct continuous live visual surveillance and review of camera surveillance
  • Properly document legal reports related to theft and disorderly conduct
  • Engage guests and team members in a professional manner
  • Collaborate with local law enforcement agencies to establish strong relationships
  • Implement security policies and procedures, reducing incidents of disorderly conduct and theft
  • Act as deterrent to prevent criminal actions and misconduct to allow business to conduct operations in a safe environment

Guest Advocate

Target
10.2023 - 05.2024
  • Maintained a clear and functional front of store experience
  • Utilized mobile application systems on handheld devices and computer systems
  • Demonstrated consistent and reliable work ethic
  • De-escalated guest service complaints and partnered with team leaders to de-escalate guest complaints
  • Communicated and interacted with guests to build a welcoming environment
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to Target policies
  • Enhanced guest experience by providing exceptional guest service and addressing inquiries promptly
  • Addressed guest concerns, demonstrated empathy, and resolved problems quickly
  • Managed approximately 30 customer service needs each day for exchanges, returns, services, and complaints

Resident Assistant

Colorado Mesa University
01.2022 - 05.2023
  • Responsible for 28-32 residents each semester
  • Professionally enforced Residence Life policies and procedures
  • Planned and coordinated monthly events
  • Attended trainings and educational presentations to provide continuous experience and resources to residents
  • Provided information and knowledge about campus resources and access to campus resources
  • Responded to incidents concerning mental health, substance use, and campus residence policy violations
  • Protected resident records and personal information according to FERPA law
  • Attended, participated, and contributed to weekly staff meetings addressing resident needs
  • Served as an approachable resource for residents seeking advice or assistance with personal and academic issues
  • Facilitated conflict resolution among roommates and neighboring residents by mediating discussion and determining fair solutions between involved parties
  • Performed scheduled foot patrols of the residence hall floors and the perimeters of each building I was responsible for

Desk Attendant

Colorado Mesa University
08.2021 - 05.2023
  • Responsible for Excel spreadsheets containing the package log and residence hall records
  • Maintained positive and open communication with approximately 200 dormitory residents
  • Enhanced dormitory community by providing efficient and friendly service at the front desk
  • Contributed to positive team dynamics by assisting colleagues with tasks when necessary and fostering a collaborative work environment
  • Managed the dormitory entrance and maintained organization of the front desk and surrounding area
  • Provided courteous and professional service to dormitory residents
  • Operated a PC computer containing confidential information of residents
  • Communicated with other staff and residents in person and by telephone

Appliance Installer

AAJ Installs
05.2022 - 08.2022
  • Delivered, loaded, unloaded, and installed household appliances to the satisfaction of the customer
  • Minimized disruptions in customer homes during the installation process by maintaining clear and safe work areas throughout the installation
  • Drove a box truck on highways and residential roads daily to pick-up and deliver appliances
  • Properly and safely used hand tools and power tools to install household appliances
  • Communicated professionally with each customer to address their needs and to install their appliances in a prompt and efficient manner
  • Professionally installed and assisted in the installation of approximately ten appliances each day

Education

Bachelor of Arts - Criminal Justice

Colorado Mesa University
Grand Junction, CO
05-2024

Certificate of Technical Studies - Emergency Medical Technician

Colorado Mesa University
Grand Junction, CO
05-2024

Skills

  • Report writing
  • Legal compliance
  • Conflict resolution
  • Team collaboration
  • Communication skills
  • Incident response
  • Customer service
  • Physical security
  • Visual surveillance

Accomplishments

    2024: National EMS Certification- National Registry of Emergency Medical Technicians

    2024: Basic Life Support- American Heart Association

    2024: Intravenous Therapy- Colorado Mesa University

    2023: Mental Health First Aid Certification- National Council for Mental Wellbeing

Affiliations

  • 2022-2024: National Society of Leadership and Success
  • 2021-2024: Alpha Phi Sigma (Criminal Justice Honor Society)

Professional Conferences Attended

April 2022: 12th Annual Intimate Partner Violence Awareness Conference in Grand Junction, Colorado

Timeline

Target Security Specialist

Target
07.2024 - Current

Guest Advocate

Target
10.2023 - 05.2024

Appliance Installer

AAJ Installs
05.2022 - 08.2022

Resident Assistant

Colorado Mesa University
01.2022 - 05.2023

Desk Attendant

Colorado Mesa University
08.2021 - 05.2023

Bachelor of Arts - Criminal Justice

Colorado Mesa University

Certificate of Technical Studies - Emergency Medical Technician

Colorado Mesa University

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Ashley Terpstra, NREMT