Tommie McArthur
FORT MYERS,FL
Summary
Dedicated security expert with a strong emphasis on professionalism and customer service. Proven ability to mentor staff and enhance security protocols, leading to improved team performance and guest satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Target Security Specialist
Target
07.2020 - Current
- Monitored security systems to ensure safety and compliance within retail environment.
- Conducted regular assessments of security measures to identify potential vulnerabilities.
- Collaborated with law enforcement during incidents to enhance response effectiveness.
- Mentored through training periods for onboarding TSS staff on best practices in surveillance techniques and conflict resolution strategies.
- Greeted guests professionally 75-80% of assign shift and courteously to cultivate welcoming atmosphere while making safety top priority.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Patrolled and monitored premises once an hour by foot.
- Cultivated a security-conscious company culture by fostering open communication at least 5 team members a shift about potential risks and encouraging staff to be vigilant in reporting suspicious activities or concerns.
- Performed security duties by making judgment decisions within proper policy and procedures.
- Responded quickly to all emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Addressed identified vulnerabilities promptly by collaborating with cross-functional teams for prompt resolution of issues.
- Constantly patrol internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Communicated with security team and store management team using two-way radios, mobile phones and other technological devices.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Director of Golf Operation Department of the Army
Department of Defense Army
03.1998 - 03.2020
- Annually develop and implement strategic marketing initiatives to enhance club membership engagement.
- Oversaw daily golf operations, ensuring exceptional service and adherence to industry standards.
- Mentored staff in customer service excellence, fostering a culture of teamwork and accountability.
- Managed 25 tournament annually coordinating with vendors and stakeholders for seamless execution.
- Analyzed financial reports monthly to optimize budgeting processes and improve overall profitability.
- Established training programs for staff, enhancing skills in golf etiquette and service delivery.
- Collaborated with management team to refine operational procedures, driving efficiency across departments.
- Directed community outreach efforts to increase local engagement and promote golf initiatives.
- Established strong relationships with local businesses and vendors for sponsorship opportunities, benefiting both parties.
- Increased member satisfaction by implementing innovative golf programs and events tailored to diverse skill levels.
- Collaborated with food and beverage departments to create enticing event packages for tournaments and outings, increasing guest satisfaction.
- Provided high-quality instruction to members monthly of all skill levels by developing personalized lesson plans catered to individual needs.
- Enhanced customer service standards across all departments through regular staff training sessions, leading to increased member retention rates.
- Increase player participation at least 1 player monthly with player development through organizing instructional clinics and workshops led by certified professionals.
- Implemented efficient inventory control systems daily for pro shop merchandise, optimizing stock levels and reducing waste.
- Managed all aspects of club operations, including budgeting, 15 staff members training, and tournament coordination, resulting in smooth daily functioning.
- Evaluated employee performance regularly through annual reviews or one-on-one meetings, promoting professional growth opportunities within the team.
- Analyzed member feedback through surveys and suggestion boxes to continually improve club offerings and address specific concerns.
- Developed a comprehensive junior golf program, fostering a love for the game in younger players.
- Optimized use of available resources by strategically allocating staff, equipment, and budget to maintain consistent quality of services.
- Coordinated 2 special events annually event such as member-guest tournaments or holiday celebrations, creating memorable experiences for participants.
- Launched successful marketing campaigns to attract new members and increase overall membership revenue annually.
- Enhanced course conditions through effective turf management and maintenance practices, ensuring an exceptional golf experience.
- Streamlined communication processes between different departments within the club to ensure seamless coordination of all operational activities.
- Championed a positive work culture by fostering an environment of teamwork, open communication, and mutual respect among all employees.
- Designed and executed 1 annually a successful charity golf event that raised significant funds for various causes within the community.
- Improved pace of play on the course by enforcing strict policies on tee time scheduling and player conduct during busy periods.
- Oversaw course renovations projects while maintaining minimal disruption to playability for members during construction periods.
- Troubleshot and repaired issues with equipment.
- Directed special projects such as winterization, tree removal and flower bed installations.
- Managed purchasing of supplies such as chemicals and seed.
- Recruited and trained solid team of grounds keepers, landscapers and golf specialists to manage all golf course needs.
- Oversaw safe handling of all hazardous materials used in grounds maintenance.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Monitored budget and expenditures, keeping facility within budget.
- Coordinated with other entertainment venues to create joint promotional events.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
Education
Associate of Applied Business - Business Management And Marketing
Draughon's Junior College
Savannah, GA12-1986
No Degree - PGA Business School I And Business School II
Professional Golfers Association of America
Myrtle Beach SC And Nashville TN01-1986
Skills
- Incident response
- Professionalism
- Physical security
- CCTV monitoring
- Emergency response
- Customer service
- Patrolling
- Security camera monitoring
- Reliability
- Incident reporting
- Attentive and observant
- Detailed activity logs
- Professional demeanor
- Legible report writing
- Honest and dependable
- Cooperative attitude
- Reliable and responsible
- Punctuality
- Surveillance
- Theft prevention
- Security regulation enforcement
- Superb surveillance skills
- De-escalation techniques
- Pattern recognition
- Ground patrol
- Active listening
- Grounds security
Accomplishments
2022, 2024, and 2025, three time recipient of Most Valuable Team Member in Asset Protection for District D320AP (Venice FL to Naples FL). Recognition nomination from Target Operation and Target Asset Protection Department.
Certification
- Deescalate Disruptive Guest Training, Target, Annually
- Emergency call out protocols Code Red, Code Yellow, and Code Green, Target, Annually
Devilloa Defense Training obtaining Class D and Class G license for state of Florida.
Completed training at Devilloa Self Defense Training obtaining licenses in both Class D and Class G meeting all requirements for the State of Florida.
Timeline
Target Security Specialist
Target
07.2020 - Current
Director of Golf Operation Department of the Army
Department of Defense Army
03.1998 - 03.2020
Associate of Applied Business - Business Management And Marketing
Draughon's Junior College
No Degree - PGA Business School I And Business School II
Professional Golfers Association of America