Courtney Ross
Centerburg
Summary
Detail-oriented and vigilant professional with extensive experience in monitoring camera systems, coordinating emergency responses, and fostering effective communication with security personnel and law enforcement. Proven ability to apply high-level conflict resolution techniques and manage complex situations within a military context. Committed to maintaining rigorous security protocols while enhancing team efficiency and problem-solving capabilities.
Overview
6
6
years of professional experience
Work History
Target Security Specialist
Target
11.2024 - Current
- Monitored and maintained a safe and secure environment for guests and team members by actively patrolling the premises and utilizing surveillance systems.
- Responded to and investigated incidents of theft, fraud, and safety concerns, collaborating with law enforcement as needed.
- Conducted regular audits of security systems, including alarm systems, CCTV cameras, and entry controls, to ensure proper functionality and store safety.
- Trained team members on safety protocols, emergency procedures, and loss prevention techniques to reduce shrinkage and ensure compliance with company policies.
- Ensured compliance with all Target safety policies and procedures, including accident reporting and emergency response.
- Worked closely with store management and asset protection teams to implement effective loss prevention strategies and improve overall store security.
Military Police Officer
Pennsylvania Army National Guard
05.2023 - Current
- Trained in enforcing military laws and regulations to maintain security, discipline, and law enforcement within military installations.
- Skilled in conducting investigations into criminal activities, incidents, and security breaches, including gathering evidence, interviewing witnesses, and writing reports.
- Trained in the protection of military personnel, equipment, and facilities, including the security of high-ranking officials and military convoys.
- Experienced in managing traffic control, crowd control, and access to restricted areas during events, emergencies, and military operations.
- Familiar with crisis management, conflict resolution, and emergency response tactics.
- Collaborated with other military units and civilian law enforcement agencies to coordinate security and law enforcement activities.
Sales Associate/ Office Worker
Church Street Floor Coverings
11.2023 - 11.2024
- Provided customer service by assisting clients in selecting the right carpets and flooring products to meet their needs, preferences, and budget.
- Processed sales transactions, generated invoices, and handled payment methods, ensuring accuracy and timely completion of orders.
- Assisted with office administrative tasks, including answering phones, filing paperwork, and maintaining accurate customer records in the store’s database.
- Ensured the showroom was well-organized and clean, with product displays arranged to enhance customer experience and drive sales.
Target Security Specialist
Target
04.2022 - 05.2023
- Monitored and maintained a safe and secure environment for guests and team members by actively patrolling the premises and utilizing surveillance systems.
- Responded to and investigated incidents of theft, fraud, and safety concerns, collaborating with law enforcement as needed.
- Conducted regular audits of security systems, including alarm systems, CCTV cameras, and entry controls, to ensure proper functionality and store safety.
- Trained team members on safety protocols, emergency procedures, and loss prevention techniques to reduce shrinkage and ensure compliance with company policies.
- Ensured compliance with all Target safety policies and procedures, including accident reporting and emergency response.
- Worked closely with store management and asset protection teams to implement effective loss prevention strategies and improve overall store security.
Guest Advocate
Target
09.2019 - 04.2022
- Delivered exceptional customer service by greeting guests, answering questions, and providing assistance throughout their shopping experience to ensure a welcoming and enjoyable visit.
- Handled transactions efficiently, including processing purchases, returns, and exchanges at the checkout, while maintaining accuracy and adhering to Target’s policies.
- Assisted guests with Target services such as Order Pickup, Drive Up, and self-checkout, ensuring a smooth and seamless experience.
- Resolved guest concerns and issues in a friendly and professional manner, offering solutions that maintain customer satisfaction and loyalty.
Education
Bachelors - Criminology, Criminal Justice
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2023
Skills
- Professionalism
- Incident response
- InfoSec
- CCTV monitoring
- Risk management
- Customer service
- Law enforcement collaboration
- Incident reporting
Other Activities
Member of the Civil Air Patrol program in Licking County, which is a Volunteer organization that is part of the US Air Force Auxiliary.
Timeline
Target Security Specialist
Target
11.2024 - Current
Sales Associate/ Office Worker
Church Street Floor Coverings
11.2023 - 11.2024
Military Police Officer
Pennsylvania Army National Guard
05.2023 - Current
Target Security Specialist
Target
04.2022 - 05.2023
Guest Advocate
Target
09.2019 - 04.2022
Bachelors - Criminology, Criminal Justice
Slippery Rock University of Pennsylvania