ASHLEY TERRILL
BELVIDERE,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Ophthalmic Technician
Eye Specialist Of Rockford
06.2018 - 04.2019
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Remote Customer Service Representative
SONDORS
01.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
Ophthalmic Technician
Rockford Retina Clinic
12.2017 - 06.2018
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
Customer Service/In-Store Sales Representative
Eddie Z's Blinds And Drapery
09.2010 - 07.2015
- Delivered superior customer service and design ideas to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build a customer base, boost traffic, and increase customer loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales training.
- Trained new employees on customer service, money handling, and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
Education
Associate of Arts Degree - Interior Design
Harrington College of Design
Chicago, IL05.2007
Skills
- Problem-Solving Ability
- Money Handling Abilities
- Administrative and Office Support
- Calm and Professional Under Pressure
- Prioritization
- Refund Processing
- Customer Service
- Order Processing
- Delivery Scheduling
- Staff Training
- Retail Sales Customer Service
- Professional Telephone Demeanor
Timeline
Remote Customer Service Representative
SONDORS
01.2020 - 03.2022
Ophthalmic Technician
Eye Specialist Of Rockford
06.2018 - 04.2019
Ophthalmic Technician
Rockford Retina Clinic
12.2017 - 06.2018
Customer Service/In-Store Sales Representative
Eddie Z's Blinds And Drapery
09.2010 - 07.2015
Associate of Arts Degree - Interior Design
Harrington College of Design
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