Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Thomas

Jasper,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Demonstrates strong teamwork skills, with the ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Restaurant Customer Service Representative

JACK'S FAMILY RESTAURANTS INC.
04.2024 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Contributed to team success by consistently meeting or exceeding sales targets.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Participated in weekly team meetings to discuss ways of improving overall restaurant performance.
  • Coordinated seamless communication between front-of-house and back-of-house teams for optimal workflow efficiency during peak hours.
  • Assisted in training new hires, sharing best practices for optimal performance.
  • Supported fellow team members during busy periods by stepping in to assist when needed.
  • Maintained a clean and welcoming environment, contributing to positive customer experiences.

Retail Customer Sales Associate/Seasonal Worker

Shoe Show
10.2023 - 02.2024
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Resolved customer complaints professionally, fostering trust and loyalty among clientele.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.

Cashier

Walmart
11.2014 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced shopping experience, provided product information and location assistance.

Education

Walker/Jasper High School
Jasper, AL
05-2006

Skills

  • Strong work ethic
  • Patience and tolerance
  • Phone etiquette
  • Time management
  • Appointment scheduling
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Active listening
  • Verbal and written communication
  • Computer proficiency
  • Data entry
  • Problem resolution

Timeline

Restaurant Customer Service Representative

JACK'S FAMILY RESTAURANTS INC.
04.2024 - Current

Retail Customer Sales Associate/Seasonal Worker

Shoe Show
10.2023 - 02.2024

Cashier

Walmart
11.2014 - 07.2016

Walker/Jasper High School

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