Ashley Thomas
Kennesaw,GA
Summary
Analytical technology professional with 11+ years of experience supporting enterprise software delivery, operational excellence, quality assurance, production readiness, compliance validation, and cross-functional business operations for Fortune 500 organizations. Experienced evaluating business processes, identifying operational risks, validating technology solutions before deployment, improving documentation, and collaborating with technical and business stakeholders to strengthen internal controls and reduce production issues. Known for exceptional attention to detail, process improvement, stakeholder communication, and ensuring technology solutions meet business requirements, quality standards, and operational expectations.
Overview
15
15
years of professional experience
Work History
Software Engineer
VERIZON
Alpharetta
07.2022 - 12.2025
- Supported enterprise customer communication platforms serving millions of wireless customers through software development, production validation, operational support, and quality assurance activities.
- Key Accomplishments
- Supported enterprise software applications delivering high-volume transactional email and SMS communications for millions of customers.
- Conducted comprehensive production readiness reviews by validating business rules, dynamic content, rendering accuracy, system functionality, and deployment integrity before release.
- Evaluated technology solutions against business requirements and collaborated with cross-functional stakeholders to resolve production issues and reduce operational risk.
- Maintained detailed documentation of development activities, testing results, deployment readiness, and issue resolution.
- Partnered with Product Management, Design, Engineering, QA, and Business teams to support software releases and continuous operational improvements.
- Participated in Agile sprint planning, backlog refinement, testing, deployment, and post-production support.
- Assisted with A/B testing initiatives and performance analysis to improve customer communication effectiveness and business outcomes.
- Supported enterprise change management processes by validating updates before implementation and minimizing production issues.
Digital Developer
THE HOME DEPOT
Atlanta
02.2015 - 07.2022
- Developed responsive digital assets and enterprise web applications using HTML5, CSS3, JavaScript, and jQuery.
- Reviewed functionality, usability, and cross-browser compatibility to ensure production readiness before deployment.
- Partnered with UX designers, developers, marketing teams, and business stakeholders to improve project delivery and operational efficiency.
- Evaluated production issues, recommended process improvements, and supported implementation of technology enhancements.
- Assisted with release planning, issue resolution, documentation, and quality assurance throughout the software development lifecycle.
- Ensured digital assets met enterprise quality standards and customer experience expectations.
Front-End Web Developer
A.D.A.M.
Atlanta
01.2014 - 02.2015
- Collaborated with Product Managers and Project Managers to design technology solutions supporting new product initiatives.
- Developed responsive application frameworks that improved product demonstrations and delivery timelines.
- Evaluated code quality, browser compatibility, and adherence to organizational standards.
- Supported cross-functional teams through testing, documentation, and technical problem solving.
Front-End Web Developer
EYSTUDIOS
Atlanta
05.2011 - 01.2014
- Led implementation of eCommerce and informational websites from design through production deployment.
- Conducted quality assurance testing before and after releases to ensure reliable system performance.
- Managed DNS configuration, SEO optimization, website maintenance, and technical documentation.
- Produced client documentation and user guides to support long-term application management.
- Collaborated with clients and project stakeholders to improve business processes and technology solutions.
Education
Bachelor of Science - Business Administration Business Information Systems
Mississippi State University
MISSISSIPPISkills
- Operational Risk Analysis
- Internal Controls
- Change Management
- Requirements Analysis
- Agile/Scrum
- Risk Mitigation
- Regulatory & Compliance Awareness
- Risk Identification
- Operational Reporting
- Process Improvement
- Quality Assurance
- Root Cause Analysis
- Cross-Functional Collaboration
- Business Process Analysis
- Production Readiness
- Documentation
- Stakeholder Communication
- HTML5
- CSS3
- JavaScript
- React
- JQuery
- Adobe Experience Manager (AEM)
- JIRA
- Work-front
- WordPress
- Adobe Creative Suite
- Agile
- Scrum
- SDLC
- Production Support
Links
LinkedIn, Portfolio
Timeline
Software Engineer
VERIZON
07.2022 - 12.2025
Digital Developer
THE HOME DEPOT
02.2015 - 07.2022
Front-End Web Developer
A.D.A.M.
01.2014 - 02.2015
Front-End Web Developer
EYSTUDIOS
05.2011 - 01.2014
Bachelor of Science - Business Administration Business Information Systems
Mississippi State University