Jonathan Lugo
Field Service Engineer II
ELGIN
Summary
Dynamic and detail-oriented leader with extensive experience in managing technical operations, maintenance, and troubleshooting for high-stakes environments. Proven track record of leading teams across regions, ensuring compliance with global standards, and driving operational excellence. Adept at risk analysis, stakeholder communication, and strategic decision-making to optimize facility operations. Over eight years of electrical and mechanical expertise honed through service in the U.S. Navy as a Nuclear Electrician.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Field Service Engineer II
Heliox Technologies
10.2023 - Current
- Manage and resolve technical issues across a portfolio of products, ensuring compliance with global standards
- Conduct comprehensive operational assessments and implement risk mitigation strategies
- Collaborate with stakeholders to optimize technical service processes and enhance product performance
- Develop and deliver technical training sessions to internal teams and third-party partners
Senior Technician
Samsung Austin Semiconductor
03.2023 - 10.2023
- Performed operational assessments of electrical systems, identifying and mitigating risks
- Supported engineering teams in deploying monitoring equipment and conducting system diagnostics
- Provided mentorship to team members, fostering technical growth and process improvements
Lead Technician
Gatekeeper Intelligent Security
08.2021 - 03.2023
- Oversaw fulfillment and quality assurance processes, ensuring adherence to technical standards
- Led troubleshooting and repair initiatives for optical and mechanical systems
- Directed weekly inventory and resource planning to align with operational goals
Nuclear Electrician (E5)
United States Navy
04.2016 - 08.2020
- Company Overview: USS Nimitz (CVN 68)
- Supervised a 30-person team in maintaining mission-critical electrical systems during deployment
- Conducted operational risk assessments and maintenance planning for propulsion and emergency response equipment
- Coordinated cross-departmental schedules to achieve maintenance milestones across multiple divisions
- Designed and executed training programs to ensure team readiness and compliance with operational standards
- USS Nimitz (CVN 68)
Education
Nuclear Power Training Unit -
Nuclear Power Training Unit
Charleston, SCNuclear Field ‘A’ School - undefined
Nuclear Field ‘A’ School
Charleston, SCCoursework - Architecture & Project Management
Wentworth Institute of Technology
Diploma - undefined
La Salle Academy
Providence, RISkills
Leadership & Team Management
Facility Operations & Maintenance
Operational Risk Analysis
Strategic Stakeholder Communication
Electrical & Mechanical Troubleshooting
Technical Training & Documentation
Preventative & Corrective Maintenance
Proficiency in Tools: Salesforce
Proficiency in Tools: NetSuite
Proficiency in Tools: SharePoint
Proficiency in Tools: various diagnostics software
Proficient in technical tools and software for diagnostics and project management
Experienced in analyzing operational risks and implementing mitigation strategies
Skilled in stakeholder communication, ensuring alignment on strategic objectives
Certification
IPC/WHMA-A-620 – Requirements and Acceptance for Cable and Wire Harness Assemblies
Accomplishments
- Awarded Navy Achievement Medals for exemplary professionalism, teamwork, and operational leadership.
- Successfully led multi-disciplinary teams in high-pressure environments, achieving performance and safety objectives.
Timeline
Field Service Engineer II
Heliox Technologies
10.2023 - Current
Senior Technician
Samsung Austin Semiconductor
03.2023 - 10.2023
Lead Technician
Gatekeeper Intelligent Security
08.2021 - 03.2023
Nuclear Electrician (E5)
United States Navy
04.2016 - 08.2020
Nuclear Field ‘A’ School - undefined
Nuclear Field ‘A’ School
Coursework - Architecture & Project Management
Wentworth Institute of Technology
Diploma - undefined
La Salle Academy
IPC/WHMA-A-620 – Requirements and Acceptance for Cable and Wire Harness Assemblies
Nuclear Power Training Unit -
Nuclear Power Training Unit
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