Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Kristen Grooms

Glendale,AZ

Summary

Experienced Field Service Technician with 9+ years in Medical and Industrial Maintenance. Developed a keen understanding of cybersecurity through exposure to network applications in healthcare settings. Actively pursuing Google Cybersecurity Certifications and a BS in IT Cybersecurity, focusing on threat detection and incident response. Ready to apply technical and analytical skills to enhance organizational security against cyber threats.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Field Service Engineer II

Beckton Dickinson
Phoenix, AZ
07.2023 - Current
  • Administered installation service and repair of products along with IT solutions at customer sites as part of long-term maintenance contracts.
  • Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Implemented preventive maintenance procedures to reduce downtime and improve performance levels.

Education

Associate of Applied Science - Biomedical Engineering

Texas State Technical College
Marshall, TX
12-2015

Bachelor of Science - Information Technology (Cybersecurity)

Arizona State University
Tempe, AZ

Skills

  • Technical support
  • Team collaboration
  • Customer service
  • Critical thinking
  • Documentation management
  • NIST Cybersecurity Framework (CSF)
  • Information Security (INFOSEC)
  • Cybersecurity
  • Historical Attacks
  • Incident Response Playbooks
  • Security Audits
  • NIST Risk Management Framework (RMF)
  • Information Security (INFOSEC)
  • Cloud Networks
  • Network Security
  • Transmission Control Protocol / Internet Protocol (TCP/IP)
  • Security Hardening
  • Linux and SQL

Certification

  • Google Certification: Foundations of Cybersecurity (Completed Apr 2025)
  • Google Certification: Manage Security Risks (Completed Apr 2025)
  • Google Certification: Networks and Network Security (Completed Apr 2025)
  • Google Certification: Google Cybersecurity (Currently Enrolled)

Affiliations

  • TryHackMe/ HackTheBox - Active participation in hacking challenges such as CTF and learning about carious pen-testing methods and techniques.

References

References available upon request.

Timeline

Field Service Engineer II

Beckton Dickinson
07.2023 - Current

Associate of Applied Science - Biomedical Engineering

Texas State Technical College

Bachelor of Science - Information Technology (Cybersecurity)

Arizona State University

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