Ashley Thompson
Brandon
Summary
Dedicated and highly organized Customer Service Representative with over 6 years experience delivering exceptional support in fast-paced environments. Proven ability to handle high call volumes, resolve customer concerns and to build lasting relationships through a customer-first approach. Skilled in Using Salesforce CRM to manage cases workflow and document interactions. Recognized for professionalism, empathy and problem solving skills to consistently contribute to high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Auto Club Group AAA
Brandon
12.2023 - 01.2025
- Provided comprehensive support to members via phone and email, using Salesforce to manage cases, document interactions, and update account information in real time.
- Responded to urgent roadside assistance calls and service requests utilizing Salesforce to log incidents, track dispatch status, and communicate updates.
- Delivered empathetic and composed support in high-stress situations, consistently meeting performance and quality metrics.
- Demonstrated strong problem solving and communication skills skills in a fast-paced, multi channel environment.
Customer Service Representative
Air Rescue Air Condition
Tampa
02.2018 - 09.2023
- Responded to high-volume inbound and outbound calls using the five9 phone system to assist customers with HVAC service requests, maintenance scheduling, and general inquiries.
- Maintained accurate and detailed customer records, service logs, and follow ups.
- Delivered prompt, professional, and solution-focused support, contributing to high customer satisfaction.
- Served as liaison between customers and field teams, ensuring clarity and professionalism throughout the service lifecycle.
- Maintained up-to-date knowledge of company services and equipment to deliver accurate and timely assistance.
Education
High School Diploma -
Brandon High School
Brandon, Florida05-2014
Skills
- Salesforce CRM
- Case documentation
- Multi-channel support
- Excellent verbal and written communication
- Empathy and active listening
- Time management
- Microsoft office expertise
- Creative problem solving
- Five9 phone system
- Calm under pressure
- Multitasking
Timeline
Customer Service Representative
Auto Club Group AAA
12.2023 - 01.2025
Customer Service Representative
Air Rescue Air Condition
02.2018 - 09.2023
High School Diploma -
Brandon High School