Jessica Claire
Seattle,WA
Summary
Dedicated Customer Service professional with seven years of experience. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Verizon
03.2019 - Current
- Answer an average of 30 calls and emails each day, addressing customer inquiries, solving problems and providing product information.
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
- Scored in the top 5% of employees for achieving the lowest cancellation rates.
Call Center Representative
ABS Supplies
07.2016 - 02.2019
- Consistently maintained 95% customer service satisfaction ratings through quality control.
- Resolved concerns with products or services to help with retention and drive sales.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Sales Associate
Nike Factory Outlet
09.2014 - 06.2016
- Assisted up to 50 customers daily with questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Arts - Business
Seattle Central College
Seattle, WA05.2021
Skills
- Complaint resolution
- Technical support
- Retention
- Sales knowledge
- Multi-line phone talent
- Communication
- Problem-solving
- Salesforce CRM
- Problem-solving
- Salesforce CRM
Timeline
Customer Service Representative
Verizon
03.2019 - Current
Call Center Representative
ABS Supplies
07.2016 - 02.2019
Sales Associate
Nike Factory Outlet
09.2014 - 06.2016
Associate of Arts - Business
Seattle Central College