Dedicated U.S. Army veteran with over 10 years of experience in customer support and team collaboration. Skilled in issue resolution and record maintenance, delivering effective solutions in fast-paced environments. Brings a positive attitude and a genuine passion for helping others. Known for professionalism and reliable follow-through.
Work History
Cycle Counter
1 Year 8 Months
OPW Global | 02.2025 - Current
Responded to inventory inquiries from internal customers, ensuring accurate and timely information delivery.
Assisted external customers in tracking mis-shipments and resolving order discrepancies by researching records, verifying shipment details, and providing updates.
Investigated discrepancies and corrected stock records in ERP system.
Use Microsoft Outlook and Microsoft Teams to coordinate with team members and communicate status updates.
Prepared inventory and location reports while maintaining records in Infor XA, Shop Floor Plus, and AS400.
Conducted cycle counts to verify inventory accuracy across warehouse locations.
Forklift Driver
1 Year 2 Months
Proterra | 04.2023 - 06.2024
Delivered requested materials to internal customers accurately and on schedule, ensuring smooth operations.
Adjusted priorities in response to urgent production requests, maintaining workflow continuity.
Verified incoming and outgoing materials, maintaining accurate inventory records in Oracle ERP to support efficient stock management.
Material Handler I / Receiver
1 Year 5 Months
Lockheed Martin / Chipton Ross | 11.2021 - 04.2023
Fulfilled material requests and ensured prompt support for internal customers.
Managed receiving, shipping, tracking, and staging of materials using SAP, addressing order and inventory issues.
Coordinated receiving, inspection, and staging of incoming aerospace materials for production support.
Maintained accurate inventory records using ERP systems and barcode scanning tools.
Shipping Technician
2 Years 3 Months
Charles River Laboratories | 07.2019 - 10.2021
Prepared customer shipments with FedEx Ship Manager and verified documentation to ensure accuracy and compliance.
Prepared outgoing shipments for biological samples using temperature-controlled packaging and carrier requirements.
Verified shipping documentation, labels, and manifests for accuracy before dispatch.
Transportation Manager (88N)
8 Years
U.S. Army | 07.2011 - 07.2019
Conducted briefings for unit movements, detailing schedules, requirements, and status updates to ensure clear communication and operational readiness.
Coordinated the relocation of 500 soldiers, earning the Meritorious Service Medal.
Coordinated relocation of 500 soldiers, achieving efficient movement and earning the Meritorious Service Medal for outstanding execution.
Served as Unit Movement NCO from 2016 to 2019, overseeing movement schedules and ensuring compliance with transportation programs to enhance operational effectiveness.
Coordinated convoy movements, dispatch schedules, and route planning for personnel and cargo.
Education
Bachelor of Arts - Information Technology
Southern New Hampshire University | Manchester | 01-2024