Ashley Thomson
Springfield,Missouri
Summary
Motivated Senior at Missouri State University majoring in Entertainment Management with an emphasis in Marketing, passionate about sports management and event operations. Experienced in game day coordination, promotions, and fan engagement.
Overview
5
5
years of professional experience
Work History
Sports Staff
Boys and Girls Club of Springfield
Springfield, MO
11.2024 - 05.2026
- Organize and lead youth sports activities and games
- Supervise players to ensure a safe and positive environment
- Assist with setting up and cleaning up equipment before and after games
- Promote teamwork, sportsmanship, and skill development
- Help plan and market themed events and sports promotions
- Upholding all BGCS safety-related policies
- Effectively track game scores, fouls, time, etc. based on specific sport
- Handling exchange of cash and making correct change to concessions customers
- Operate electronic scoreboard
Intern for Marketing & Promotions
Missouri State University
09.2024 - 10.2025
- Show each guest good customer service and guide them to their assigned table
- Coordinate with managers regularly on training and duties
- Use marketing to boost customer retention
- Manage the waitlist and seat guests efficiently
- Answer phone calls and make reservations
- Assist guests with inquiries such as bathrooms, cleanups, or accommodations such as highchair/booster seats, etc.
- Take and package to-go orders accurately and efficiently
- Handle payments and ensure orders are complete before handoff
- Train new team members on to-go procedures and guest service standard
- Maintain cleanliness and organization in the to-go area
- Provide excellent service to guests picking up their meals
Hostess/To-Go Host Trainer
Texas Roadhouse
06.2021 - 08.2023
- Show each guest good customer service and guide them to their assigned table
- Coordinate with managers regularly on training and duties
- Use marketing to boost customer retention
- Manage the waitlist and seat guests efficiently
- Answer phone calls and make reservations
- Assist guests with inquiries such as bathrooms, cleanups, or accommodations such as highchair/booster seats, etc.
- Take and package to-go orders accurately and efficiently
- Handle payments and ensure orders are complete before handoff
- Train new team members on to-go procedures and guest service standard
- Maintain cleanliness and organization in the to-go area
- Provide excellent service to guests picking up their meals
Education
B.S. - Entertainment Management
Missouri State University
Springfield, Missouri05-2027
Skills
- Cash handling & point-of-sale (POS) transactions
- Scorekeeping and electronic scoreboard operation
- Reservation management and waitlist software
- Basic data tracking (scores, fouls, timekeeping)
- Youth activity planning and structured program setup
- Event setup, breakdown, and equipment management
- Phone etiquette and call management
- Marketing Strategies
- Written documentation
- Microsoft Excel
- Editing Software
- Canva
- Microsoft Word
Interests
Entertainment Management Association Member (2023-Present), Final Four 2025, IEBA 2025, Collegiate DECA (2023-2024), Journalism, Sports Marketing and Fan Engagement, Event planning, Live entertainment, Media production, Content creation
Timeline
Sports Staff
Boys and Girls Club of Springfield
11.2024 - 05.2026
Intern for Marketing & Promotions
Missouri State University
09.2024 - 10.2025
Hostess/To-Go Host Trainer
Texas Roadhouse
06.2021 - 08.2023
B.S. - Entertainment Management
Missouri State University