Ashley Torres
Los Angeles,CA
Summary
Logical Crew Chief experienced in performing preflight, thru-flight and postflight inspections as well as scheduled or unscheduled maintenance. Sound knowledge of hand tools, hardware and equipment used in aircraft maintenance. Works in complex conditions and under time or mission constraints.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ramp Crew Chief
Airport Terminal Services Inc
06.2021 - Current
- Trained all team members on key roles to maintain flexibility.
- Supervised crew in daily inspections, troubleshooting and preventive maintenance on [Type] aircraft.
- Managed team according to company standards and compliance requirements.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
- Set work schedule according to coverage needs and team skills.
- Supervised and coordinated aircraft care by performing briefings and handing out offloading and uploading instructions
- Performed end-of-runway postflight, preflight and thru-flight special inspections and phase inspections.
Ramp Supervisor
Menzies Aviation
09.2019 - 05.2022
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Evaluated performance, set schedules, and coached ramp agents on work areas.
- Created load plans and performed calculations to prepare for assigned flights.
- Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
- Trained new employees in areas such as safety procedures or equipment operation.
Server
La Barca Restaurantes
02.2018 - 03.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Kept track of event finances, initial deposits, due payments and final balances.
Insurance Broker
Freeway Insurance
01.2017 - 04.2020
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Oversaw contract performance with preferred partners by managing override payment, performance and projection.
- Called potential clients to set up appointments according to mutual availability.
- Planned and led improvements to stop-loss delivery and reporting tools.
- Led cross-departmental and divisional workflows supporting risk management.
- Reported policy changes and company conditions affecting customer satisfaction.
Education
Associate of Arts - Psychology
California State University - Dominguez Hills
Carson, CA06.2018
High School Diploma -
Gertz Ressler High School
Los Angeles 06.2015
Skills
- Quality Control Guidelines
- Crew Direction
- Search and Rescue Operations
- Pre- and Post-Flight Inspections
- Aircraft Service
- Customer Loyalty
- Professional Relationships
- Employee Performance Evaluations
- Positive Learning Environment
- Job Assignments
- Corrective Actions
Certification
- MSC jet bridge certifications
- Driving hours
- Loader Certified
- Flight inspections
- Push out
- Wing walking
- Driving Tugs
- Opening aircraft doors
- Closing aircraft doors
- Reading load sheets
- Reading offload sheets
Timeline
Ramp Crew Chief
Airport Terminal Services Inc
06.2021 - Current
Ramp Supervisor
Menzies Aviation
09.2019 - 05.2022
Server
La Barca Restaurantes
02.2018 - 03.2021
Insurance Broker
Freeway Insurance
01.2017 - 04.2020
Associate of Arts - Psychology
California State University - Dominguez Hills
High School Diploma -
Gertz Ressler High School
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