Ashley Tortorice
Selden,NY
Summary
Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results. Dedicated to continuously improving professional knowledge and business operations by applying top-notch skills. Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager, Enterprise Communications
Northwell Health
Riverhead, NY
05.2023 - Current
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Managed telecommunications systems, including VoIP, PBX, SIP trunking and other related technologies.
- Coordinated with internal teams for installation of new communication infrastructure.
- Monitored performance of telecom systems to ensure optimal service levels are maintained.
- Developed and implemented strategies for the optimization of telecom resources.
- Provided technical support to users regarding telecom equipment, software and applications.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Manager, Enterprise Communications
Northwell Health
Riverhead, NY
04.2022 - 05.2023
- Replaced faulty components in telecommunications systems as needed.
- Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
- Recommended solutions for resolving customer complaints concerning telephone service or technical issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Led a team of 16 employees, ensuring high productivity and excellent customer service.
Senior Enterprise Communications Technician
Northwell Health
New Hyde Park, NY
10.2020 - 04.2022
- Assisted Executives at our 2000 Marcus locations with mobile device support.
- Supported mobile device users by configuring email accounts, troubleshooting connectivity issues, restoring data from backups.
- Tested and refined textures through multiple platforms including PC, console, and mobile devices.
- Created automated processes for mobile device management and inventory tracking.
- Provided assistance with mobile device management solutions.
- Coordinated with vendors to procure new hardware or software solutions related to mobile device management systems.
- Deployed mobile device management solutions across a variety of platforms.
IT Project Manager
Northwell Health Southside Hospital
Bay Shore, NY
04.2020 - 10.2020
- Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
- Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
- Evaluated existing systems performance metrics in order to identify areas needing improvement.
- Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
Enterprise Communications Specialist
Northwell Health
Melville, NY
08.2017 - 04.2020
- Provided assistance with mobile device management solutions.
- Provided support for hardware, software, networking, mobile devices and other technology related issues.
- Installed, configured and troubleshot various mobile devices such as smartphones and tablets.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Army Soldier
US Army
Augusta, GA
06.2015 - 06.2017
Education
Comsewogue High School
Port Jefferson Station, NY06-2014
Some College (No Degree) -
Suffolk County Community College
Selden, NYSkills
- Strategic Planning
- Reporting oversight
- Partnership Development
- Talent Development
- Corporate Communications
- Operations Management
- Innovation management
- Cross-functional team leadership
Certification
- Certified Telecommunications Subject Matter Expert
- Completed Northwell Essentials of Leadership courses
Timeline
Senior Manager, Enterprise Communications
Northwell Health
05.2023 - Current
Manager, Enterprise Communications
Northwell Health
04.2022 - 05.2023
Senior Enterprise Communications Technician
Northwell Health
10.2020 - 04.2022
IT Project Manager
Northwell Health Southside Hospital
04.2020 - 10.2020
Enterprise Communications Specialist
Northwell Health
08.2017 - 04.2020
Army Soldier
US Army
06.2015 - 06.2017
Comsewogue High School
Some College (No Degree) -
Suffolk County Community College