Ashley Tortorice
Coram
Summary
Dynamic Senior Manager with extensive experience at Northwell Health, excelling in strategic planning, operations management and telecommunications management. Proven track record in leading successful epic rover deployments and optimizing communication systems. Adept at cross-functional leadership and fostering partnerships, driving innovation, and enhancing operational efficiency across diverse teams.
Overview
11
11
years of professional experience
6
6
Certifications
Work History
Senior Manager, Enterprise Communications
Northwell Health
New Hyde Park
12.2025 - Current
- Led epic rover deployment across entire health system, ensuring successful implementation.
- Developed comprehensive training materials for epic software users throughout organization.
- Coordinated technical teams and healthcare staff, streamlining project phases for efficient deployment.
- Monitored system performance, providing actionable recommendations that enhanced overall system functionality.
- Facilitated workshops for stakeholders, educating them on new features and updates in epic systems to ensure effective utilization.
- Addressed customer feedback on existing and new systems, proposing improvement strategies.
- Resolved escalated customer issues promptly to maintain satisfaction.
- Conducted hands-on training sessions for staff on epic system functionalities.
Senior Manager, Enterprise Communications
Northwell Health
Riverhead
05.2023 - 12.2025
- Led team of 10+ employees, setting goals, delegating tasks, and monitoring performance to enhance team effectiveness.
- Oversaw telecommunications systems, including VoIP, PBX, SIP trunking, and related technologies.
- Coordinated installation of new communication infrastructure with internal teams, ensuring seamless integration and functionality.
- Monitored telecom system performance to maintain optimal service levels.
- Developed strategies for optimizing telecom resources and ensuring efficient operations.
- Provided technical support for telecom equipment, software, and applications to users.
- Negotiated vendor contracts aligning with company objectives and budget constraints, optimizing resource allocation.
- Collaborated with senior management on long-term strategic planning initiatives.
Manager, Enterprise Communications
Northwell Health
Riverhead
04.2022 - 05.2023
- Led a team of 16 employees, ensuring high productivity and excellent customer service.
- Led team meetings and one-on-one coaching sessions, fostering a culture of continuous improvement and skill development.
- Recommended effective solutions for customer complaints regarding telephone service and technical issues, enhancing overall customer satisfaction.
- Responded swiftly to emergency telecommunications system malfunctions, minimizing downtime and restoring service promptly.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
- Replaced faulty components in telecommunications systems.
Senior Enterprise Communications Technician
Northwell Health
New Hyde Park
10.2020 - 04.2022
- Assisted executives at 2000 Marcus locations with mobile device support, ensuring seamless communication.
- Supported mobile device users by configuring email accounts, troubleshooting connectivity issues, and restoring data from backups to maintain operational continuity.
- Provided assistance with mobile device management solutions.
- Created automated processes for mobile device management and inventory tracking.
- Coordinated with vendors to procure hardware and software solutions for mobile device management systems, enhancing overall device functionality.
- Deployed mobile device management solutions across a variety of platforms.
- Tested and refined textures through multiple platforms including PC, console, and mobile devices.
IT Project Manager
Northwell Health Southside Hospital
Bay Shore
04.2020 - 10.2020
- Managed large-scale IT projects from conception to completion, maintaining adherence to deadlines and project specifications.
- Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
- Coordinated with stakeholders, customers, vendors, and team members to implement projects successfully, ensuring alignment with business goals.
- Guided and supported software development lifecycle processes including requirements gathering, design, coding, testing, and deployment to enhance project outcomes.
- Evaluated existing systems' performance metrics in order to identify areas needing improvement.
Enterprise Communications Specialist
Northwell Health
Melville
08.2017 - 04.2020
- Resolved hardware, software, and networking issues for mobile devices and other technologies, ensuring seamless operations.
- Troubleshot complex problems using advanced technical skills, leading to effective solutions.
- Installed, configured and troubleshot various mobile devices such as smartphones and tablets.
- Assisted in implementing mobile device management solutions to enhance user experience.
Army Soldier
US Army
Augusta
06.2015 - 06.2017
Education
Comsewogue High School
Port Jefferson Station, NY06-2014
Some College (No Degree) -
Suffolk County Community College
Selden, NYSkills
- Strategic planning
- Reporting oversight
- Partnership development
- Corporate communications
- Operations management
- Innovation management
- Cross-functional leadership
- Telecommunications management
- Project management
Certification
Certified Telecommunications Subject Matter Expert
Education and Training
other,other
Timeline
Senior Manager, Enterprise Communications
Northwell Health
12.2025 - Current
Senior Manager, Enterprise Communications
Northwell Health
05.2023 - 12.2025
Manager, Enterprise Communications
Northwell Health
04.2022 - 05.2023
Senior Enterprise Communications Technician
Northwell Health
10.2020 - 04.2022
IT Project Manager
Northwell Health Southside Hospital
04.2020 - 10.2020
Enterprise Communications Specialist
Northwell Health
08.2017 - 04.2020
Army Soldier
US Army
06.2015 - 06.2017
Comsewogue High School
Some College (No Degree) -
Suffolk County Community College