Ashley Townsend
Hopkins,SC
Summary
Dynamic team leader with a proven track record of enhancing employee satisfaction and driving business success through effective training and development initiatives. Recognized for a diplomatic approach and strong interpersonal skills, fostering a collaborative environment that encourages team cohesion and productivity. Adept at managing multiple priorities with precision while maintaining a positive attitude and demonstrating a commitment to achieving team objectives. Equipped with strategic thinking and innovative problem-solving abilities, consistently delivering tailored solutions to meet diverse organizational challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
IHG Army Hotels
08.2023 - Current
- directed scheduling and maintenance activity coordination, optimizing productivity and decreasing downtime
- Oversaw a team of maintenance technicians, providing guidance and support to ensure efficient completion of daily tasks
- Coordinated with vendors and suppliers to establish contracts for equipment repair and maintenance services.
- Implemented an inventory management system to track spare parts and supplies
- Maintained accurate records of all completed repairs, inspections, and preventive maintenance activities using digital documentation systems
- Ensured compliance with regulatory requirements related to facility operations through regular audits and inspections
- Collaborated with cross-functional teams to identify opportunities for process improvements or equipment upgrades, resulting in increased operational efficiency and reduced maintenance requirements
- Managed the budget for the maintenance department, tracking expenses and identifying cost-saving opportunities without compromising quality or safety standards
- Mentored and coached team members on technical skills development, fostering a culture of continuous learning and professional growth within the department
- Engaged with external contractors and service providers to ensure timely coordination of specialized repairs and inspections as necessary.
Team Lead
Kawasaki
01.2021 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Used problem solving skills to fix machines and keep production going
- Focused on improving production and quality of products
House Keeper
Vacasa Vacation Rentals
10.2018 - 06.2020
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
- Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
- Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
- Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies
- Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
Associate
Royal Farms
02.2017 - 08.2018
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Worked collaboratively within a team environment, to achieve common goals/objectives
- Demonstrated excellent communication skills through effective verbal, written, and interpersonal interactions
- Practice accurate cash drops, safe deposits, and drawer counts.
Server
Undine
08.2011 - 01.2017
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
Education
Diploma -
Century High School
Sykesville, MD06-2014
Skills
- Team scheduling
- Vendor management
- Performance evaluation
- Task order oversight
- Stock level optimization
- Scheduled maintenance practices
- Building maintenance
- Budget management
- Guest experience enhancement
- Communication and interpersonal skills
- Continuous improvement
- Conflict resolution
Certification
Driver's License
Timeline
Maintenance Supervisor
IHG Army Hotels
08.2023 - Current
Team Lead
Kawasaki
01.2021 - 08.2023
House Keeper
Vacasa Vacation Rentals
10.2018 - 06.2020
Associate
Royal Farms
02.2017 - 08.2018
Server
Undine
08.2011 - 01.2017
Diploma -
Century High School