Ashley Tran
Las Vegas,NV
Summary
Dedicated Biological Sciences student at the University of Nevada, Las Vegas, with extensive hands-on experience in veterinary clinics, animal care facilities, and pet retail environments. Proficient in animal handling, behavioral monitoring, medical record management, and effective client communication. Demonstrates the ability to thrive in fast-paced customer service settings while upholding high standards of animal welfare, sanitation, and safety. Actively pursuing opportunities in veterinary care, animal health, or biological science-related fields to leverage skills and passion for animal well-being.
Overview
5
5
years of professional experience
Work History
Veterinary Receptionist
West Russell Animal Hospital
Las Vegas, NV
08.2024 - 12.2025
- Answered phone calls and messages for high volume 7-doctor veterinary practice facility, scheduling appointments, and handling patient inquiries.
- Managed appointment scheduling using veterinary practice management software.
- Provided exceptional customer service to clients and their pets.
- Managed multi-line phone systems and scheduled patient appointments.
- Communicated with clients regarding services, patient updates, and care instructions.
Pet Care Specialist
Petsmart
Las Vegas, NV
05.2022 - 08.2024
- Provided exceptional customer service to pet owners, addressing inquiries and concerns effectively.
- Assisted in the care and handling of various animal species, ensuring their well-being and comfort.
- Educated customers on pet care products and animal husbandry.
- Maintained habitats and monitored animals for signs of illness or behavioral changes.
Pet Care Technician
Doggie District Pet Resort
Las Vegas
06.2021 - 05.2022
- Supervised dog playgroups of 20 and monitored behavior to ensure safe interactions between animals.
- Administered medications and followed individualized feeding instructions from pet owners.
- Maintained accurate pet medical and behavioral records.
- Communicated with pet owners regarding services, updates, and behavioral concerns.
Education
B.S - Biological Science
University of Nevada Las Vegas
Las Vegas, NV05-2028
Advanced Honors High School Diploma -
Southwest Career And Technical Academy
Las Vegas, NV06-2021
Skills
- Proficient in English
- Reception management
- Customer service
- Extensive sales background
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Animal handling
- Veterinary medical records software
- Pet insurance processing
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Veterinary Receptionist
West Russell Animal Hospital
08.2024 - 12.2025
Pet Care Specialist
Petsmart
05.2022 - 08.2024
Pet Care Technician
Doggie District Pet Resort
06.2021 - 05.2022
B.S - Biological Science
University of Nevada Las Vegas
Advanced Honors High School Diploma -
Southwest Career And Technical Academy